Commercial Integrator + Security Sales Nov/Dec 2023 - 37

nication award in the Commercial Integrator
Quest for Quality Awards. Winning
this accolade for the second consecutive
year reflects our unwavering dedication
to our customers and the CI channel. "
He continues, " At D-Tools, we continue
to invest in our customer success team,
tools and processes, all with the shared
mission of helping our valued customers
succeed and excel in their businesses.
This recognition reaffirms our commitment
to providing top-notch service and
support to our industry peers, and we
look forward to continuing to serve and
innovate alongside them. "
tive vice president, global marketing,
says, " Crestron is very honored to be
recognized in this year's Commercial
Integrator Quest for Quality Awards. "
He continues, " Our Pro Portal is an
important tool for our partners, and we
have worked to make some great strides
this year to create a platform that allows
them to work more efficiently and
effectively plan projects, with detailed
access to the status of every order. We
hope that our continual improvements
will only strengthen the value of this
site and help our dealers make every
project a success. "
Demonstrating
Superior-Quality Service
As part of our Quest for Quality
questionnaire, Commercial Integrator
offered an opportunity for integrators
to share anecdotes and shout-outs for
manufacturers and distributors that
demonstrated superior-quality service
in relation to their integration business.
What follows is a sampling of the write-in
responses.
■ " Extron tech support is able to get
engineers on the phone quickly for
fast diagnosis. But that's only if their
products have an actual problem, which
is few and far between. "
In the Manufacturer Division, in the Shipping/Delivery
category, Listen Technologies
earned top honors. Kim Franklin,
vice president of global marketing, comments,
" All of us at Listen Technologies
are honored to win a Commercial Integrator
Quest for Quality Award for the second
consecutive year. One of our organization's
core values is delivering an awesome experience
for our people, our partners and
our customers. We aim to be easy to work
with and provide outstanding service in
every interaction. " She adds, " It is an honor
to be recognized among the integrator
community. We're proud that integrators
recommend our listening solutions and
are thrilled they see us as a partner committed
to helping them succeed. Thank
you to the integrator community for this
honor and for your trust and partnership.
Thank you also - and congratulations! - to
the Listen Technologies fulfillment team,
who have been instrumental in earning
this recognition. "
In the Manufacturer Division, CI readers
have spoken and selected NETGEAR
to win in the Technical Support
category. Vikram Mehta, senior vice
president, SMB Products and Services,
says, " It is indeed an honor to have the
AV integrator community recognize
all the hard work the NETGEAR Pro AV
Design team has done to help ease the
transition to AV-over-IP. " He adds, " We
continue to listen to the integrators to
help shape our products and services,
and we look forward to more success
together in the future. "
■ " From pre-sales to technical service,
Listen Technologies provides amazing
service. They're quick with quotes,
questions and order statuses, and they
ship the same day product is ordered.
And, after I receive product, it's easy
to get ahold of their technical services
team for any help! "
■ " Crestron's CTI training program is
invaluable. They have a wide variety of
content and offer virtual, in-person and
online self-paced training. "
■ " QSC reached out to set up training
sessions for our company. "
In the Manufacturer Division, Crestron
attracted the most votes in the Dealer
Portal category. Brad Hintze, execuIn
the Manufacturer Division, in the
Training Programs category, the top
vote-getter was Q-SYS. Patrick Heyn,
vice president marketing, Americas,
says, " Thank you to CI readers for recognizing
the Q-SYS Training program.
We strive to deliver a unique approach
to learning, with trainers that are
not only knowledgeable but also fun
and engaging, as well as content that
aims to help integrators and end users
apply what they learn to real-world
situations. " He adds, " We take a lot of
pride in educating the industry, and it's
wonderful to see the community finds
real value in our approach. "
■ " Trans-Lux has been a strong
relationship for a number of years now.
They always demonstrate the utmost
respect and professionalism when
partnering on a project. They approach
every conversation with a clientcentric
attitude and are able to work
seamlessly with our team to ensure a
project crosses the finish line on time
and within budget. "
In the Distributor Division, CI readers
have spoken, choosing Exertis Almo in
the Training Programs category. Melody
Craigmyle, vice president of marketing
and communications for Almo Corp.,
says, " Thank you to the integrator community
for voting Exertis Almo the top
training/education distributor. Now in its
13th year, the E4 Experience has become
the industry's go-to regional, one-day
Nov/Dec 2023 | Commercial Integrator+Security Sales & Integration
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Commercial Integrator + Security Sales Nov/Dec 2023

Table of Contents for the Digital Edition of Commercial Integrator + Security Sales Nov/Dec 2023

Commercial Integrator + Security Sales Nov/Dec 2023 - Bellyband1
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Commercial Integrator + Security Sales Nov/Dec 2023 - Cover3
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