Commercial Integrator + Security Sales Nov/Dec 2023 - 38

CI
AWARDS: QUEST FOR QUALITY
education/training and product showcase
for integrators. The curated experience
features a triad of networking, education
sessions and an intimate exhibit hall so
integrators can learn more about the newest
products in the industry. The timely
lineup of AVIXA CTS-certified business,
technical and trend sessions are designed
to keep integrators learning and earning. "
Craigmyle continues, " Integrators
have told us that their favorite part
about the E4 Experience is that they can
fully customize their day. They also like
that the E4 comes to their local area, so
minimal time away is required. With free
parking and a full breakfast and lunch,
it's a worthwhile day for integrators,
where they are guaranteed to leave with
fresh ideas and new connections. "
In the Distributor Division, our group of
Quest for Quality voters selected TD SYNNEX
to earn top honors in the Technical
Support category. Sandi Stambaugh,
senior vice president vendor management,
says, " We are absolutely thrilled to
receive the Commercial Integrator Quest
for Quality Award, Distributor Division,
for Technical Support. " She adds, " Our TD
SYNNEX team strives to deliver best-inclass,
end-to-end services and support to
empower and enable our partners. We
are humbled at the recognition of our
efforts by the integrator community! "
In the Distributor Division, in the category
of Shipping/Delivery, Starin earned
the most votes from our integrator
respondents. Bill Reimer, vice president
of sales, says, " Starin is honored to have
won the Quest for Quality Award for
Shipping/Delivery for 2023. This award
means so much to our team, aligning
with Starin's mission statement of 'Care
More, Be Better.' " He continues, " We
believe reaching the achievement of this
award perfectly reflects our ability to adhere
to our mission statement, working
to care for our customers and encourage
constant improvement. Starin recognizes
the significance of creating a strong supplier
and customer bond, and we work
to assist the customer in ways that go
beyond solely delivering the project. We
actively collaborate with our customers
to meet crucial deadlines and carry out
important deliveries. We here at Starin
are incredibly grateful for this award, and
we hope to continue to reflect the ideals
it represents in years to come. "
ful to receive this award for the second
consecutive year, " Craigmyle says. " Our
goal is to ensure our integrators always
have their fingertips on the tools, resources
and training they need to best manage
their inventories and installations. "
Craigmyle adds, " The Almo Access portal
also features a host of programs and
promotions to help integrators cost-effectively
secure products they need for AV
projects. We are continually working in
lockstep with our integrators to optimize
the effectiveness of the Almo Access portal
so that it remains a valuable resource. "
Within the Distributor division, in the
Customer Service/General Communication
category, the top choice of Quest
for Quality respondents was ADI. The CI
audience of integrators, installers, consultants
and designers commended the
entire ADI team for its dedicated, helpful
customer service, as well as its proactive
communication. Strong service and
communication are, of course, central
to any distributor's value proposition.
Next year, CI plans to expand the Quest
In the Distributor Division, in the Dealer
Portal category, Exertis Almo attracted
the most integrator votes. " We are grateAmeliorating
Industrywide Economic Issues
As this article has emphasized, it's difficult to be an AV
integrator these days. Sky-high interest rates, a tight labor
market, long lead times, etc., mean that integration businesses
need support from their manufacturer and distributor
partners. Thus, Commercial Integrator asked Quest for Quality
voters to share an anecdote or a testimonial about an instance
of a manufacturer or distributor lightening their load in
challenging times. What follows is a sampling of the write-in
answers we received.
■ " AVPro Global has evolved to be one of our go-to
companies for a wide range of AV products. They came
into the picture when other manufacturers were having
difficulties in the supply chain. We pivoted, and AVPro
Global proved to be a reliable relationship. "
■ " QSC helped provide alternative designs to alleviate longlead-time
items. "
■ " L-Acoustics did a good job in pushing our small order up
in their manufacturing process so that we got our order
earlier than their six-month initial lead time. "
■ " Listen Technologies has kept 90% of their products in
stock, and most orders ship same day. "
■ " Crestron Electronics does their best to inform us with the
most up-to-date information on product lead times. Their
product quality is the best in the industry and worth it. "
38 Commercial Integrator+Security Sales & Integration | Nov/Dec 2023
for Quality Awards program, thus giving
manufacturers and distributors an even
grander platform to showcase their people,
processes, practices and principles.
Keep your eyes peeled for announcements
in the months ahead! CI

Commercial Integrator + Security Sales Nov/Dec 2023

Table of Contents for the Digital Edition of Commercial Integrator + Security Sales Nov/Dec 2023

Commercial Integrator + Security Sales Nov/Dec 2023 - Bellyband1
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