Commercial Integrator + Security Sales Sept/Oct 2023 - 94

SSI
ALARM MANAGEMENT: CPI CELEBRATED FOR DISPATCH DISCRETION
scoring standards will do in the future to
address this issue better and bring greater
awareness to lower priority activations
and escalated response to activations
requiring priority response.
CPI's Real-Time Response program ensures that 99% of all alarms received in
its central station use audio and/or video verifi cation to confi rm an emergency
warrants a law enforcement response.
intrusion systems have this capability,
allowing operators to quickly
communicate via speaker mic in
the home or business during alarm
activations. Two-way voice allows
many alarms to be cleared, as our
central station is quickly speaking
with customers onsite.
■ Properly training new customers on
how to use their security systems and
inTouch app to respond to alarm activations
is completed by our installers
and supplemented with customer
newsletters and how-to videos.
■ The inTouch app's Cancel/Verify feature
during alarm activations allows
customers to quickly respond to
alarm activations and communicate
cancellation of normal errors quickly
with the monitoring station.
■ CPI No False Alarm Guarantee:
Protects customers from false alarm
fi nes due to faulty equipment. Eligible
customers must have Real-Time
Response two-way voice and regularly
test their systems.
What are some examples of CPI's
calculated false alarm dispatch rate?
Shocknesse: CPI's dispatch rate on alarms
ranges from 7%-9% by region. This means
our central station already fi lters and
clears up to 93% of alarms as false before
escalating to a dispatch. The number of
dispatches that are false dispatches is hard
to validate for any monitoring center as
most don't receive feedback from law enforcement
or customers on every dispatch
to validate dispatch outcomes. There is
more work to be done in this area.
It is our belief that through better postevent
customer surveys, video verifi cation,
two-way audio, expanded use of
ASAP to PSAP and greater access to alarm
" CPI is grateful to be
recognized among
our peers. We cherish
our partnerships with
law enforcement and
police foundations and
have great respect for
these organizations
in the work that they
do to protect our
communities. "
- Ken Gill, Founder
& CEO, CPI Security
situational data for the responding offi -
cers, we can more accurately report on
actual false alarm rates in the future. We
look positively at what alarm validation
94 Commercial Integrator+Security Sales & Integration | Sept/Oct 2023
Who are the main people responsible
for your false alarm initiative?
Shocknesse: Led by CEO Ken Gill, there
is a total commitment to reducing false
alarm dispatches at CPI. This goal is embraced
by our leadership team and passionately
executed by the central station
team. CPI employees hold various roles
in the industry that promote false alarm
reduction campaigns including at The
Monitoring Association [TMA], The North
Carolina Alarm Board and various police
chief organizations in our footprint.
Internally, CPI has a quality control
team that inspects new installations and
service visits. They also investigate issues
with problem alarm systems and actual
break-ins to ensure our systems work as
designed, and to re-establish a sense of
safety for the customer. Our tech support
team reviews the sites placed on " No
Response " due to false alarms and top
dispatch customers to ensure we address
potential false alarm issues. We also engage
the quality control team, if needed,
to provide additional onsite investigations
or training for the customer.
What modifi cations of the plan have
been made along the way?
Shocknesse: Over the years, CPI has
implemented best practices and proactive
projects to reduce false dispatches. These
include two-call verifi cation, Real-Time
Response, video verifi cation, in-app
cancel, leveraging technology such as a
customer portal and email campaigns,
as well as outbound campaigns to ensure
customer contact information is up to
date. There is also a Quality Control Field
Program where we can send specialized
personnel to sites that have repeat false
alarm issues to provide training as well as
ensure systems function correctly.
How are eff orts coordinated between
CPI installation and monitoring
departments?
TOMMY BERRY.

Commercial Integrator + Security Sales Sept/Oct 2023

Table of Contents for the Digital Edition of Commercial Integrator + Security Sales Sept/Oct 2023

Commercial Integrator + Security Sales Sept/Oct 2023 - Bellyband 1
Commercial Integrator + Security Sales Sept/Oct 2023 - Bellyband 2
Commercial Integrator + Security Sales Sept/Oct 2023 - Cover1
Commercial Integrator + Security Sales Sept/Oct 2023 - Cover2
Commercial Integrator + Security Sales Sept/Oct 2023 - 1
Commercial Integrator + Security Sales Sept/Oct 2023 - 2
Commercial Integrator + Security Sales Sept/Oct 2023 - 3
Commercial Integrator + Security Sales Sept/Oct 2023 - 4
Commercial Integrator + Security Sales Sept/Oct 2023 - 5
Commercial Integrator + Security Sales Sept/Oct 2023 - 6
Commercial Integrator + Security Sales Sept/Oct 2023 - 7
Commercial Integrator + Security Sales Sept/Oct 2023 - 8
Commercial Integrator + Security Sales Sept/Oct 2023 - 9
Commercial Integrator + Security Sales Sept/Oct 2023 - 10
Commercial Integrator + Security Sales Sept/Oct 2023 - 11
Commercial Integrator + Security Sales Sept/Oct 2023 - 12
Commercial Integrator + Security Sales Sept/Oct 2023 - 13
Commercial Integrator + Security Sales Sept/Oct 2023 - 14
Commercial Integrator + Security Sales Sept/Oct 2023 - 15
Commercial Integrator + Security Sales Sept/Oct 2023 - 16
Commercial Integrator + Security Sales Sept/Oct 2023 - 17
Commercial Integrator + Security Sales Sept/Oct 2023 - 18
Commercial Integrator + Security Sales Sept/Oct 2023 - 19
Commercial Integrator + Security Sales Sept/Oct 2023 - 20
Commercial Integrator + Security Sales Sept/Oct 2023 - 21
Commercial Integrator + Security Sales Sept/Oct 2023 - 22
Commercial Integrator + Security Sales Sept/Oct 2023 - 23
Commercial Integrator + Security Sales Sept/Oct 2023 - 24
Commercial Integrator + Security Sales Sept/Oct 2023 - 25
Commercial Integrator + Security Sales Sept/Oct 2023 - 26
Commercial Integrator + Security Sales Sept/Oct 2023 - 27
Commercial Integrator + Security Sales Sept/Oct 2023 - 28
Commercial Integrator + Security Sales Sept/Oct 2023 - 29
Commercial Integrator + Security Sales Sept/Oct 2023 - 30
Commercial Integrator + Security Sales Sept/Oct 2023 - 31
Commercial Integrator + Security Sales Sept/Oct 2023 - 32
Commercial Integrator + Security Sales Sept/Oct 2023 - 33
Commercial Integrator + Security Sales Sept/Oct 2023 - 34
Commercial Integrator + Security Sales Sept/Oct 2023 - 35
Commercial Integrator + Security Sales Sept/Oct 2023 - 36
Commercial Integrator + Security Sales Sept/Oct 2023 - 37
Commercial Integrator + Security Sales Sept/Oct 2023 - 38
Commercial Integrator + Security Sales Sept/Oct 2023 - 39
Commercial Integrator + Security Sales Sept/Oct 2023 - 40
Commercial Integrator + Security Sales Sept/Oct 2023 - 41
Commercial Integrator + Security Sales Sept/Oct 2023 - 42
Commercial Integrator + Security Sales Sept/Oct 2023 - 43
Commercial Integrator + Security Sales Sept/Oct 2023 - 44
Commercial Integrator + Security Sales Sept/Oct 2023 - 45
Commercial Integrator + Security Sales Sept/Oct 2023 - 46
Commercial Integrator + Security Sales Sept/Oct 2023 - 47
Commercial Integrator + Security Sales Sept/Oct 2023 - 48
Commercial Integrator + Security Sales Sept/Oct 2023 - 49
Commercial Integrator + Security Sales Sept/Oct 2023 - 50
Commercial Integrator + Security Sales Sept/Oct 2023 - 51
Commercial Integrator + Security Sales Sept/Oct 2023 - 52
Commercial Integrator + Security Sales Sept/Oct 2023 - 53
Commercial Integrator + Security Sales Sept/Oct 2023 - 54
Commercial Integrator + Security Sales Sept/Oct 2023 - 55
Commercial Integrator + Security Sales Sept/Oct 2023 - 56
Commercial Integrator + Security Sales Sept/Oct 2023 - 57
Commercial Integrator + Security Sales Sept/Oct 2023 - 58
Commercial Integrator + Security Sales Sept/Oct 2023 - 59
Commercial Integrator + Security Sales Sept/Oct 2023 - 60
Commercial Integrator + Security Sales Sept/Oct 2023 - 61
Commercial Integrator + Security Sales Sept/Oct 2023 - 62
Commercial Integrator + Security Sales Sept/Oct 2023 - 63
Commercial Integrator + Security Sales Sept/Oct 2023 - 64
Commercial Integrator + Security Sales Sept/Oct 2023 - 65
Commercial Integrator + Security Sales Sept/Oct 2023 - 66
Commercial Integrator + Security Sales Sept/Oct 2023 - 67
Commercial Integrator + Security Sales Sept/Oct 2023 - 68
Commercial Integrator + Security Sales Sept/Oct 2023 - 69
Commercial Integrator + Security Sales Sept/Oct 2023 - 70
Commercial Integrator + Security Sales Sept/Oct 2023 - 71
Commercial Integrator + Security Sales Sept/Oct 2023 - 72
Commercial Integrator + Security Sales Sept/Oct 2023 - 73
Commercial Integrator + Security Sales Sept/Oct 2023 - 74
Commercial Integrator + Security Sales Sept/Oct 2023 - 75
Commercial Integrator + Security Sales Sept/Oct 2023 - 76
Commercial Integrator + Security Sales Sept/Oct 2023 - 77
Commercial Integrator + Security Sales Sept/Oct 2023 - 78
Commercial Integrator + Security Sales Sept/Oct 2023 - 79
Commercial Integrator + Security Sales Sept/Oct 2023 - 80
Commercial Integrator + Security Sales Sept/Oct 2023 - 81
Commercial Integrator + Security Sales Sept/Oct 2023 - 82
Commercial Integrator + Security Sales Sept/Oct 2023 - 83
Commercial Integrator + Security Sales Sept/Oct 2023 - 84
Commercial Integrator + Security Sales Sept/Oct 2023 - 85
Commercial Integrator + Security Sales Sept/Oct 2023 - 86
Commercial Integrator + Security Sales Sept/Oct 2023 - 87
Commercial Integrator + Security Sales Sept/Oct 2023 - 88
Commercial Integrator + Security Sales Sept/Oct 2023 - 89
Commercial Integrator + Security Sales Sept/Oct 2023 - 90
Commercial Integrator + Security Sales Sept/Oct 2023 - 91
Commercial Integrator + Security Sales Sept/Oct 2023 - 92
Commercial Integrator + Security Sales Sept/Oct 2023 - 93
Commercial Integrator + Security Sales Sept/Oct 2023 - 94
Commercial Integrator + Security Sales Sept/Oct 2023 - 95
Commercial Integrator + Security Sales Sept/Oct 2023 - 96
Commercial Integrator + Security Sales Sept/Oct 2023 - 97
Commercial Integrator + Security Sales Sept/Oct 2023 - 98
Commercial Integrator + Security Sales Sept/Oct 2023 - 99
Commercial Integrator + Security Sales Sept/Oct 2023 - 100
Commercial Integrator + Security Sales Sept/Oct 2023 - 101
Commercial Integrator + Security Sales Sept/Oct 2023 - 102
Commercial Integrator + Security Sales Sept/Oct 2023 - 103
Commercial Integrator + Security Sales Sept/Oct 2023 - 104
Commercial Integrator + Security Sales Sept/Oct 2023 - 105
Commercial Integrator + Security Sales Sept/Oct 2023 - 106
Commercial Integrator + Security Sales Sept/Oct 2023 - 107
Commercial Integrator + Security Sales Sept/Oct 2023 - 108
Commercial Integrator + Security Sales Sept/Oct 2023 - 109
Commercial Integrator + Security Sales Sept/Oct 2023 - 110
Commercial Integrator + Security Sales Sept/Oct 2023 - 111
Commercial Integrator + Security Sales Sept/Oct 2023 - 112
Commercial Integrator + Security Sales Sept/Oct 2023 - 113
Commercial Integrator + Security Sales Sept/Oct 2023 - 114
Commercial Integrator + Security Sales Sept/Oct 2023 - 115
Commercial Integrator + Security Sales Sept/Oct 2023 - 116
Commercial Integrator + Security Sales Sept/Oct 2023 - 117
Commercial Integrator + Security Sales Sept/Oct 2023 - 118
Commercial Integrator + Security Sales Sept/Oct 2023 - 119
Commercial Integrator + Security Sales Sept/Oct 2023 - 120
Commercial Integrator + Security Sales Sept/Oct 2023 - 121
Commercial Integrator + Security Sales Sept/Oct 2023 - 122
Commercial Integrator + Security Sales Sept/Oct 2023 - 123
Commercial Integrator + Security Sales Sept/Oct 2023 - 124
Commercial Integrator + Security Sales Sept/Oct 2023 - 125
Commercial Integrator + Security Sales Sept/Oct 2023 - 126
Commercial Integrator + Security Sales Sept/Oct 2023 - 127
Commercial Integrator + Security Sales Sept/Oct 2023 - 128
Commercial Integrator + Security Sales Sept/Oct 2023 - Cover3
Commercial Integrator + Security Sales Sept/Oct 2023 - Cover4
https://www.nxtbook.com/emerald/CommercialIntegratorSecuritySales/june2024
https://www.nxtbook.com/emerald/CommercialIntegratorSecuritySales/may2024
https://www.nxtbook.com/emerald/CommercialIntegratorSecuritySales/april2024
https://www.nxtbook.com/emerald/CommercialIntegratorSecuritySales/march2024
https://www.nxtbook.com/emerald/CommercialIntegratorSecuritySales/janfeb2024
https://www.nxtbook.com/emerald/CommercialIntegratorSecuritySales/novdec2023
https://www.nxtbook.com/emerald/CommercialIntegratorSecuritySales/septoct2023
https://www.nxtbookmedia.com