MJBiz Buyers Guide: Cannabis Retail - 20

MJBizDaily Buyers Guide Cannabis Retail
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Most cannabis retailers start by
considering their workflow and how their
POS will support that.
" Devices have limitations on the workflow.
If you have a register that's bolted to the
counter, you can't walk around the store
with it if you want to have an Apple store
model, " Foss said.
Mobile is also useful for retailers who
plan to fulfill lots of online or curbside
orders, or make deliveries.
But that brings up another point -
internet access. What happens if your
store's Wi-Fi goes down or your employee
is making a delivery and needs to
complete a transaction in an area with
bad connectivity? Check for systems that
have an offline mode that can be updated
once connectivity is re-established, Foss
suggested.
COMPLIANCE, CONTROL AND
FLEXIBILITY
Like every aspect of the cannabis
industry, " compliance is king " when
choosing a POS system, Foss said.
The POS provider should keep on top of
changing laws-whether that's purchase
limits or tax laws-and, ideally, help you
avoid problems, she said.
Another feature in POS systems is
the program's ability to control what
budtenders can and cannot do at the
point of purchase and provide visibility
back to the owners based upon each
purchase.
" Sometimes what happens is budtenders
will give away too many discounts, or
they'll give away a discount that they
shouldn't, " Foss said. " We can set up
discount stacking limitations, we can
allow expectations, or we can have a
whole discount limit within the store, so
no one's getting more than 50% off. "
A cannabis point-ofsale
checklist
What to know and what to ask
What to ask yourself when looking for a
POS system:
F What does your cannabis brand
represent?
F How can a POS system support your
operations?
F Is e-commerce part of your business
model?
F How many employees will need access
to a POS device?
F Do you want stationary or mobile POS
devices-or a combination?
Questions to ask POS providers:
F How do you approach compliance
issues?
F Who are your banking partners?
F Are you transparent about financial
services and compliance requirements?
F Does your system offer an off-line
mode?
F How often does your company update
software and how does that process
work?
F Do you integrate with other online
cannabis marketplaces?
F What sort of control features can be
customized to transactions?
F What reports and data can you
generate?
F How available is your customer service
team for problem solving?
20
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MJBiz Buyers Guide: Cannabis Retail

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