MJBizMag November-December 2020 - 91

Why Customer Support is the
Biggest Selling Point
Customer Support
As a customer, you should feel supported through your entire experience. A trusted partner with
experience will provide counsel and guidance to best optimize your process within your facility for
your desired output. We understand that time is money and this is why on every project our Project
Managers walk through every step of the pre-installation process, organize important information
into one central location, and ensure your project is managed efficiently to meet your deadlines.
Design Support
Whether you are new to the industry, the crop or the process, experienced extractors have an upper
hand with design support. A tailored process for your desired end product and future goals will save
you money before you even start. Our engineers have on average 11 years of experience and have
custom-designed dozens of systems for varying products at various scales.
Installation & Training
Installation can include video support, in person support and sometimes depending on the ease of
installation, no support required. Our team takes care in tailoring your system specifically for your
process, ultimately leaving clients extremely happy with the end product they are producing and
increasing the longevity of the investment they've made in TruSteel.
Performance Guarantee
Is your provider willing to stand behind its claims? Obviously, a performance guarantee is a game
changer for you and a risky proposition for the provider (that's only if they've got something to be
worried about). Our technicians stay with your team getting to production and then help define the
operating procedure to meet or exceed guaranteed performance rates, getting our clients some of
the fastest returns!
Maintenance Program
Maintenance Programs are focused on preventing down-time, increasing efficiency, lowering costs
over time, and ensuring the value of your equipment. Keeping your investment running efficiently and
your operation running smoothly is important to your business success.
(833) 887-0820
By Extractors, For Extractors

MJBizMag November-December 2020

Table of Contents for the Digital Edition of MJBizMag November-December 2020

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