CE Pro April 2022 - 60

INDUSTRY
Quest for Quality Awards
with customer needs. We've also been able to keep our
Dante-enabled products in stock throughout the entire
pandemic. -Ken Hecht, VP Engineering, MSE Audio
Paradigm: Paradigm/Anthem took a hit on shipping and
started air freighting products in. I felt that this, along with
reliable communications, set them apart as a small company
when compared to others. -Respondent comment
Sonos: Over the last year, our account managers have
prioritized consistent communication around inventory
updates to their partners. -Casey Clemens, Director,
Americas Commercial, Sonos
Somfy: Somfy has always provided up-to-date information
in regard to lead times and has maintained a steady supply
of their products. We have not experienced any supply
chain shortages with them. -Respondent comment
AudioControl: AudioControl has always pulled the rabbit
out of the hat when we have been in a crunch situation to
secure product. -Respondent comment
RTI: I am not sure how they did it, but RTI's products were
always available. -Respondent comment
Best Customer Service
PLATINUM: SnapAV/Control4: Throughout each interaction,
we strive to create positive everlasting impressions by building
a relationship and catering to our Partners' needs. Our goal
every day is to find unique and creative ways to continue to
enhance the Partner experience. -Laina Jackson, Director of
Partner Support, Snap One
AudioControl
Customer Service
GOLD: AudioControl: AudioControl
has fostered a culture
of service and support that
goes hand-in-hand with our
dedication to delivering innovative,
Made in USA best-quality
AV products. We
are grateful to be
acknowledged by
our customers and partners in
so many Q4Q award categories, reflecting the passion and commitment
of our entire team. -Alex Camara, CEO, AudioControl
SILVER: Somfy Systems: Somfy's core values are built on the
foundation of quality service and customer satisfaction. With
a powerful team of subject matter experts, we support our
customers in a way that instills confidence in our brand and in
our ability to meet their needs. -Donna Westerman, Supply
Chain and Customer Care Director, Somfy
CATEGORY KUDOS:
ELK Products: ELK Products techs have helped with
programming complex systems and resolved issues that
came up. -Respondent comment
60 | CE Pro April 2022
KEF: The KEF team has integrity, genuinely cares and is very
knowledgeable. -Respondent comment
MSE Audio: We pride ourselves on having real people
available to answer your questions or help you with your
order. Local customers can also order for will call at our
Lenexa or Jacksonville locations. MSE Audio also offers a
product trial program. -Shannon Humphrey, President,
MSE Audio
Best Technical Support
PLATINUM: Snap One: Our support team members offer
uniquely exceptional support for our Partners and amazing
experiences for our shared customers, with a commitment to
100% resolution, even if that requires putting a resource on
the project site. In 2021, we doubled the number of industry
veteran team members on our technical support team, while
simultaneously increasing the size of the team overall. -Scott
Jeffery, VP Technical Support, Snap One
GOLD: Crestron: Our True Blue support team is available 24/7
and worldwide to provide assistance through emergencies. The
team responds to calls, emails and chats, as well as support
creating system designs and quotes, processing orders, and
resolving any challenges our dealers may face. -John Clancy,
Executive Vice President, Residential, Crestron
SILVER:
WhyReboot:
We don't focus
on gathering
more partners,
churning out
more systems,
or creating
cookie-cutter
experiences. Our goal is to provide the
best support that we can to our partners. It's paramount for
us. As long as we don't lose sight of that goal, the rest will
follow. -Bjorn Jensen, Owner, WhyReboot
WhyReboot
Technical Service
CATEGORY KUDOS:
AudioControl: AudioControl invests in real-time live
quality customer service. They are responsive and always
here for their dealers. -Respondent comment
MetraAV: Metra AV is quick to assist customers when
needed and provide positivity as well. -Respondent
comment
Somfy: Somfy provides service even when they are closed
by scheduling after-hour appointments. -Respondent
comment
Coastal Source: Coastal Source is always ready with design,
technical and superior products. -Respondent comment
OneVision Resources: OneVision Resources continues to
cepro.com
http://www.cepro.com

CE Pro April 2022

Table of Contents for the Digital Edition of CE Pro April 2022

CE Pro April 2022 - Presentation Page
CE Pro April 2022 - Cover1
CE Pro April 2022 - Cover2
CE Pro April 2022 - 1
CE Pro April 2022 - 2
CE Pro April 2022 - 3
CE Pro April 2022 - 4
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CE Pro April 2022 - Cover3
CE Pro April 2022 - Cover4
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