CE Pro April 2022 - 62

INDUSTRY
Quest for Quality Awards
provide excellent service options, and far beyond that, for
their partnered integrators. Refreshing to see a service-forward
provider in the industry that isn't simply doing
reboots. -Respondent comment
MSE Audio: Customers will typically work with me or one
of our other engineers, who also develop our products, to
work through their support need. We offer several complementary
audio design tools including EASE audio designs
and the recently released Theater Sound Designer. With as
little as basic dimensions of a room, a whole floor, or an
entire building, we create an audio design layout and report
that shows our engineers' recommendations for product
type, placement, and quantity. -Michael Jenia, Product
Engineer, MSE Audio
Best Lead Generation
PLATINUM: Sonos: At Sonos, we're continuing to invest in
new ways to share the great work being done by professional
installers; such as the newly launched Sonos Professional site,
which makes it even easier for installers to connect with new
clients, and offers support and expertise through an extensive
network of installed solutions professionals. We're also
focused on driving deeper storytelling that showcases our
innovation, brand, product and corporate leadership. -Casey
Clemens, Director, Americas Commercial, Sonos
GOLD: Ring: The Ring brand has become synonymous with
video doorbells. Clients ask for it. -Respondent comment
SILVER: Savant: Savant has been focused on delivering innovative
solutions since we were founded in 2005, and that spirit
does not stop at our products. We make it a point to drive
innovation and real business value across our dealer programs,
selling and quoting tools, education and support. -Angela
Larson, Senior VP of Customer Operations, Savant
CATEGORY KUDOS:
Alarm.com: I wouldn't have a marketing outreach program
if it wasn't for Alarm.com. -Respondent comment
MantelMount: I put more TVs over fireplaces than I could
have ever imagine. MantelMount helps create the awareness
for those installations. -Respondent comment
Orro: When clients see the Orro smart switches, they think
they are so cool that they want professional installation.
-Respondent comment
Best Sales/Marketing Assistance
PLATINUM: Nice/Nortek/ELAN: Over the last year, we've focused
heavily on launching new websites for each of our brands
- including ELAN. Through this, we've created new sales tools
while simultaneously launched new sales and marketing programs
from demo programs to builder services programs.
Our goal is always to create new opportunities with our
62 | CE Pro April 2022
partners and provide them with all they need to grow their
business. -Richard Pugnier, Vice President of Marketing
GOLD: Dish: We created the DISH CI Concierge Team to
serve the unique needs of integrators. Our mission is to earn
dealer loyalty by anticipating needs and exceeding expectations
for service. We believe that manufacturers should do everything
they can to help dealers delight customers. -Frank
DeFilippis, General Manager - Custom Integration, Dish
One Firefly Sales/
Marketing Assistance
SILVER: One Firefly: Not only
do we help technology professionals
grow by delivering new
and unique marketing strategies
that work, but we're constantly
innovating our services to align
with the ever-evolving needs of
the custom integration market.
One Firefly is
always learning
- from industry
thought leaders, our clients, and
our own talented team - how to improve our products and
services to be of better value to our customers. -Ron Callis,
CEO, One Firefly
Best RMR Support Programs
PLATINUM: OneVision Resources: What sets OneVision
apart is our conviction that service will be a massive source of
growth and profits for the industry over the next decade. This
requires an investment in not just remote support but also
software, processes, training, marketing, sales, and recruiting.
-Joseph Kolchinsky, Founder & CEO, OneVision Resources
GOLD: Nice/Nortek/2GIG: We work with wonderful partners
to ensure they have the best products and programs in
place. By promoting our product with our associated partners,
we, in turn, help them sell services with their features in
our support materials. -Quinto Petrucci, Vice President of
Product Management
SILVER: Parasol: Parasol is the fastest-growing 24/7 remote
support company in the United States. We're built for integrators,
by integrators and deliver unparalleled customer service
through a global network of certified dealers. We're constantly
working to improve Parasol by testing new features and ideas
inside our founders' CI businesses (Livewire, Eagle Sentry and
ETC) first, literally " eating our own dog food. " That's the Parasol
difference. -Henry Clifford, Co-Founder, Parasol
CATEGORY KUDOS:
Savant
Alarm.com: The RMR from security helps my company
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CE Pro April 2022

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