CE Pro April 2022 - 64

INDUSTRY
Quest for Quality Awards
maintain cashfl ow every month. Thanks to Alarm.com.
-Respondent comment
Resideo: Our goal is simple: provide the tools and services
to support the growth of our highly entrepreneurial
customers. Resideo invests in three important services to
support of our customers: marketing, supply chain &
recurring monthly revenue (RMR). Services like AlarmNet
and Total Connect create additional opportunities for
security dealers to improve their closing ratios, increase the
average selling price, and improve their RMR production.
-Scott Harkins, VP Sales and Channel, Resideo
Best Software Support
PLATINUM: D-Tools: D-Tools
has made substantial investments
- provided fi nancial
support, off ered free training,
doubled the size of our customer
success team, and more
- to help our customers
through these past couple years.
Being honored as a CE Pro Quest for Quality Award winner for
the sixth straight year is a tribute to my team's deep sense of
caring and commitment to our customers and the channel.
-Randy Stearns, CEO, D-Tools
D-Tools Software Support
GOLD: Portal: We made a decision when we started Portal
that we would never charge for training or support. Our goal
was to create the industry's most simple business software, and
if we charged for support we would risk getting attached to a
revenue stream that was based on usability problems. Dealers
rarely need help fi guring out how to use Portal, but when they
do we're there with live chat support or screenshares to take
care of them. -Kirk Chisholm, Founder & CEO, Portal
ProjX360 Software Support
SILVER: ProjX360: We
have a very detailed
on-boarding process
when a new company
signs up for our software.
When a company signs
up with ProjX360, we do
an introduction call and
learn how their business is
setup and operates. Then we have a series of fi ve to six, sometimes
more depending on the company, of one-on-one GoToMeeting
screen shares and walk their team through the setup
and workfl ow of the software. After the software is launched, we
have unlimited support available via email, phone, and live chat
on our website. -Doug Greenwald, CEO/Founder, ProjX360
CATEGORY KUDOS:
Snap One: Our singular focus is helping our Partners be
64 | CE Pro April 2022
successful by delivering tools and solutions like OvrC and
Control4 Composer Pro that are easy-to-use, improve
effi ciency, and allow Partners to deliver the best experiences
for their clients in a repeatable fashion. -Kenny Kim, VP
Product Management Platforms & Services, SnapOne
WhyReboot: WhyReboot is fast with phone and email
answers. They help even when the network system
deployed was NOT sold by them. -Respondent comment
Best Warranty Support/Policies
PLATINUM: Snap One: All of our products go through months
of development and testing before they ever make it into your
hands. Recently we implemented a " Shift Left " concept
during the design phase, where we look for critical design
aspects, reviews and FMECA analysis. In addition, we are
constantly monitoring and utilizing database tools to act
proactively and continuously monitor quality. -Avi Galili,
VP, Hardware Engineering, Snap One
GOLD: Somfy Systems: We design quality into every
product and by standing behind each product, manufacturers,
dealers, installers, and end users have confi dence in
their choice of Somfy. We provide an industry-leading 5-year
warranty that applies not only to our motors, but also to the
control and gateway devices that enable the smart home.
-David Parrett, Product Marketing Director, Somfy
SILVER: Crestron: Crestron only uses quality components and
conducts testing for longevity, which have both proven to be
important parts of our process. Because of this, we have extensive
warranties that cover all
our solutions, and we make
it easy when issues do occur
to provide a fi x or send out a
new product. -John Clancy,
Executive Vice President,
Residential, Crestron
CATEGORY KUDOS:
Coastal Source
URC: Ensuring ease of programming, product reliability,
systems performance and streamline processes aids us and
our dealers in providing best-in-class experiences...before
and after installations. -Lars Granoe, VP of Product, URC
Metra AV
Best Shipping Policies
PLATINUM: Snap One: Every day our employees in the Snap
One warehouses focus on one thing: getting our Partners
their products as soon as possible! 2021 was no diff erent.
Despite the numerous challenges impacting businesses everywhere,
this team pushed themselves to deliver. -Nathan
Porter, SVP, Operations, Snap One
cepro.com
Crestron Warranty
Support/Policies
http://www.Alarm.com http://www.cepro.com
CE Pro April 2022

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