CE Pro April 2022 - 74

INDUSTRY
Quest for Quality Awards
deliver full-bandwidth network performance; and delivering
reliable, full potential HDMI signal performance from 1 foot
to 1 kilometer. It's the combination of having the best brands
and products in stock; providing straight-forward in-person
trainings as well as live-via-zoom trainings; having a nationwide
network of well-trained local representatives; and a
no-nonsense, straight-to-the-point website that our customers
love that really distinguishes us for our competitors.
-Eric Bodley, President & CEO, Future Ready Solutions
CATEGORY KUDOS:
Almo: Almo always kept us abreast of the situation.
-Verbatim comment from respondent
ADI: At ADI, we have a strong supply chain and logistics
operation and we're focused on providing our customers
with access to the products they need, when they need
them. -Bob Appleby, Vice President & General Manager,
ADI North America
Best Customer Service
PLATINUM: DOW Technologies: We've rolled out our Rapid
Pickup process to get dealers back to their jobs quicker,
we've improved our website to give them better visibility to
inventory, we've increased our warehouse capacity to hold
more inventory. And we have new programs that we're getting
ready to roll out to keep the momentum going. -John Yodzis,
President & CEO, DOW Technologies
GOLD: Snap One: Our knowledgeable
sales team is
well-trained and experienced
to service Partners every
step of the way. We pride
ourselves on providing the
best experience possible
while having fun at the same
time. -Trevor Hansen VP,
Category Management Snap One
Partner Stores
moment that a need has arisen while a job is underway.
-Respondent comment
PowerHouse Alliance/Next Level Distribution
Catalyst AV/TechSource Distributors: They made sure we
get what we need. -Respondent comment
Best Technical Support
PLATINUM: Future Ready Solutions: See previous response
from Eric Bodley
GOLD: DOW Technologies : We're proud to have a strong
support team as we focus on continual internal trainings with
our vendors as well as having 'brand champions' assigned
within our key categories. In addition, members of the team
obtain certifi cation from our vendors. -John Yodzis, President
& CEO, DOW Technologies
SILVER: Snap One: The staff at all the Snap One Partner
Stores prides themselves on being the fi rst point of contact
when Partners need support. Our team continually goes
through rigorous product and integration training, through
manufacturers or our own internal Learning Management System.
-Mike Munger VP, Operation Snap One Partner Store
CATEGORY KUDOS:
ADI: All our sales team members participate in numerous
trainings per year, including new product training every
month. In addition, our customers depend on ADI's Systems
Design Team for assistance with systems design, confi guration
and product selection for any project. -Bob Appleby,
Vice President & General Manager, ADI North America
Anixter: Three other companies were unable to get the
parts for 6 months. Somehow Michael at Anixter found me
six access points I needed for a job we were going out of
town to do. -Respondent comment
Snap One Customer
Service
SILVER: ADI: Whether it's in-person in one of our branches,
over the phone, online through our Digital Branch, by email
or behind the scenes, our teams are focused on delivering the
best possible service
at every interaction.
-Bob Appleby, Vice
President & General
Manager, ADI North
America
ADI Customer Service
CATEGORY KUDOS:
LK Stockroom: LK has provided local support in the
74 | CE Pro April 2022
Best Shipping Policies
PLATINUM: Snap One: Options like same-day courier service,
next-day FedEx, and even a personal delivery service with our
own fl eet of trucks in select markets - it's all about making
business easy. We also provide 24-hour rooms in most locations.
Our highly competitive Free Freight policy makes it easy
to receive your product with no cost to you. -Trevor Hansen
VP, Category Management Snap One Partner Stores
GOLD: Amazon Business: Amazon has clearly invested heavily
in making sure they have the most transparent and comprehensive
shipping and delivery system in the world.
-Respondent comment
SILVER: DOW Technologies: Our Smart Services policy off ers
free freight at a small monthly cost so there is no guesswork,
no additional costs no matter how many times they order.
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CE Pro April 2022

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