CE Pro April 2023 - 31

2023 QUEST FOR QUALITY
AWARDS WINNERS
MANUFACTURERS
Best Customer Service
PLATINUM Snap One: " Our Partners are the heart of who
we are. We were founded upon being easy to do business with
and ensuring our Partners are successful. We strive to create
positive everlasting impressions by building a relationship and
catering to our Partners' needs. Our goal is to fi nd unique and
creative ways to continue to enhance the Partner experience. "
-Laina Jackson, Snap One Director of Partner Support
GOLD MSE Audio: " Engaging with our customers to
ensure that deadlines are met, products exceed standard
sound expectations, and projects complete on time is part of
the joy within my position at MSE Audio. Taking the next indicated
steps to ensure all-around success is what we strive
to accomplish daily. On top of providing award- winning
sound, we excel at award-winning service, every step of the
way. " -Niki Thompson, Customer Service, MSE Audio
SILVER Coastal Source: " Coastal Source has built a reputation
for some of the highest performance products in the
industry. But we believe that the real magic of our company
is our people. This shines through in our Customer Service,
Warranty and Shipping Support teams. We're proud of our
team and thrilled to see them recognized by our dealers! "
CATEGORY KUDOS:
RTI: " At RTI our mission begins with exceptional service,
and we truly see ourselves in partnership with customers
who make RTI the control and automation solution with
which they delight their clients. We strive to be that
partner you can always count on and are honored to be
acknowledged for our customer service. " -Bill Hensley,
Head of Global Marketing, RTI
AudioControl: " At AudioControl, we are sensitive to the
challenges that dealers face in the fi eld, and we take our
From left to right: Niki Thompson, Shannon Humphrey, Joel
Campbell, Anna Lewis, and Kailey McDonald with Dutchess,
all part of the service team for MSE Audio's brands:
SoundTube Entertainment, SolidDrive, Phase Technology,
dARTS Theater, Induction Dynamics, Rockustics, and
Soundsphere.
support services and sales programs very seriously. Our
incoming phone calls are answered by dedicated team
members, not a machine. Our technical service is highly
personalized and the support team is always knowledgeable
and up to date. We maintain racks of third-party gear
frequently used by our dealers along with over 20 brands of
speakers from the CI channel in the factory, enabling our
team members to recreate many real-world scenarios on
the spot. And because engineering and technical support
reside under the same roof right here in the USA, both
teams are able to get together regularly for roundtable
discussions and remain current on product feedback from
the fi eld. AudioControl is committed to delivering the best
sales and technical support, and we appreciate being
recognized for those eff orts. Our team will continue to
work closely and forge great relationships with our dealers. "
Russound: " Everybody says customer service is an
important part of the job, but surprisingly few companies
back it up with the same detail and dedication we exhibit
every single day. Russound is an independent, customcepro.com
April
2023 CE Pro | 31
http://www.cepro.com
CE Pro April 2023

Table of Contents for the Digital Edition of CE Pro April 2023
