CE Pro April 2023 - 38

INDUSTRY
Quest for Quality Awards
decision wasn't easy - it required we stick to our core goal
of keeping Portal simple and intuitive. Dealers rarely need
help with Portal, but when they do, we're there for them
with live chat support and screenshares. We're proud to say
that our commitment to exceptional customer service has
been recognized by the industry, and we're deeply grateful
to all the dealers who voted for us. "
SILVER iPoint: " iPoint
empowers your team
with the tools to win.
A large part of that is
providing the support
necessary to keep
you in control of your
business. We pride ourselves
on positioning
those with a servant's
heart on the front lines
for our community. The
iPoint manual provides
many self-service options, but if you need more help, our
team of professionals provides unparalleled support to the
entire iPoint community. We don't ask you to pay extra for
it. At iPoint, our job is to become the most valuable employee
your company has, and the level of support our Success
Agents provide is just one way we accomplish that goal for
every single community member every single day. "
iPoint Software Support
CATEGORY KUDOS:
WhyReboot: " The thing that makes us different than our
competitors when it comes to support is that support is
our sole function. Support is our product. The hardware
and systems we offer are secondary and are just a means
to enable us to provide the best support we can to our
valued partners. We design and pick products that work,
allow us to troubleshoot issues effectively and efficiently,
and that stay running 24/7/365... just like our support
department. Our partners know that it doesn't matter if
it's Christmas Eve, if they have a problem we are one
phone call away with ZERO hold times and always a high
level tech ready to help. " -Bjørn Jensen, President,
WhyReboot
Best Warranty Support/Policies
PLATINUM Sonance: " At Sonance, we strive to make
lasting partnerships with our customers. We know that the
relationship doesn't end at the transaction. We are here to
support our customers and their clients when products need
service or replacement. We are honored to be considered
one of the industry bests for warranty support. "
38 | CE Pro April 2023
Sonance Warranty Support/Policies
GOLD Snap One: " All of our products go through months of
development and testing before they ever make it into your
hands, and we take pride in offering the best brands in the
industry. We are constantly monitoring and utilizing database
tools to act proactively and continuously monitor quality. If
there's ever an issue, our team is committed to making your
experience right by actively repairing it remotely and if that
doesn't help, sending you a replacement product immediately
to get you back up and running and minimizing disruptions in
your day. " -Avi Galili, VP, Hardware Engineering, Snap One
SILVER Sony: " Our extended ES Warranty and support
policies were drafted with installers in mind. We want to
take the headache out of supporting your clients repair and
service needs. "
CATEGORY KUDOS:
LG: " Via its distributors like Next Level Distribution, the
reliability and price point, price protection and warranty
of LG's products are second to none. " -verbatim survey
response from integrator
Legrand | AV: " We take pride in the innovative design and
quality manufacturing
that
go into every
Legrand | AV
product, backed
by strong
warranties to
give our
customers an
extra layer of
confidence. If
Legrand | AV Warranty
Support/Policies
there is an issue, our dedicated teams are there to ensure
quick turnaround times and a hassle-free experience. "
-Jackie Caton, VP - Sales Effectiveness, Legrand | AV
Coastal Source: " Coastal Source has built a reputation for
some of the highest performance products in the industry.
But we believe that the real magic of our company is our
people. This shines through in our Customer Service,
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CE Pro April 2023

Table of Contents for the Digital Edition of CE Pro April 2023
