CE Pro April 2023 - 40

INDUSTRY
Quest for Quality Awards
Warranty and Shipping Support teams.
We're proud of our team and thrilled to see
them recognized by our dealers! "
Best Shipping Policies
Best Dealer Portal
PLATINUM Sony: " As a partner we strive to
make our warehouse operations as effi cient as
possible and create policies that help not hinder.
We thank you for recognizing our eff orts in
this fi eld and send a special thank you to the many unnamed
team members that manage our logistics process end to end. "
GOLD Snap One: " Our primary focus is on getting our
Partners their products as soon as possible. In spite of the ongoing
challenges impacting businesses everywhere, this team
pushes themselves to deliver. We continue to see ourselves
as a part of each of your businesses with a goal to make your
lives easier. " -Nathan Porter, SVP, Operations, Snap One
SILVER Nice: " We understand how important transparent
and on-time shipping practices are to our partners and their
projects. Despite the widespread global supply chain issues
in 2022, we made every eff ort to minimize disruption and
maintain our commitment to one- to two-day shipping for
our orders. We strive to maintain this level of service by
off ering free freight minimums and specialized shipping programs
for our most loyal customers so that we can save our
partners and integrators time and money. " -Cathy Ferris,
Director of Logistics and Distribution, Nice North America
CATEGORY KUDOS:
Atlona: " When other manufacturers announced extreme
availability issues, Atlona came through with assistance in
the form of system design, programming. This saved
several jobs we thought we would lose. " -verbatim
survey response from integrator
Masimo Consumer: " There are many reasons we can
point to for our success. Most important is that we have a
dedicated and experienced logistics team in house that
works hard to ensure that each shipment, no matter how
small or large, receives our full attention. We also work
hard to accommodate our customers whenever possible
by honoring their shipping requests. We understand that
each customer is unique, with their own expectations and
requirements, which we strive to meet those as best as
possible. And fi nally, we have a great customer service
team that is responsive and just as dedicated to providing
an excellent customer experience. "
Coastal Source: " Coastal Source has built a reputation for
some of the highest performance products in the industry.
But we believe that the real magic of our company is our
40 | CE Pro April 2023
Coastal Source
Shipping Policies
PLATINUM Crestron: " Providing our
dealers with the materials and assets they
need is extremely important to us. Crestron's
Pro Portal brings that all together in one place to arm
them with the tools they need. This portal is continuously
evolving, with the newest features including easier access to
ordering information and product pricing. " -John Clancy,
Executive Vice President, Residential, Crestron
GOLD Snap One: " We have a team that's truly dedicated
to doing what is needed for our Partners to succeed, but
we're also thankful for Partners who are generous with their
feedback. Thanks to this combination we can keep driving
forward with new products, brands, time-saving features,
and other improvements to help our Partners' businesses. "
-Bike Howard, SVP, Digital Experience, Snap One
SILVER Savant: " At Savant, we strive to make our dealers
tools as innovative as our product off ering. We design our
tools to deliver quick information, helping their small businesses
to be more effi cient. Savant's tools include online design,
quoting, marketing, education and purchasing tools that
help integrators access key data, quick pricing, and more. "
CATEGORY KUDOS:
HDANYWHERE: " Having our own Cloud portal has
enabled us to better support integrators 'across the
pond.' We can deploy rapid resolutions for dealers
without either us or them necessarily having to visit the
site. The Cloud portal is one of our features that helps set
HDA apart from your typical 'dumb matrix.' " -Chris
Pinder, Founder & CEO, HDANYWHERE
Sonance: " Sonance is very
proud to off er MYSONANCE
as our new dealer
portal through my.
sonance.com. We worked
closely with our customers
to identify the right
features to best support
their needs and we are
excited by the overwhelmingly
positive
response
since its release. "
Sonance
Dealer Portal
cepro.com
people. This shines through in our Customer
Service, Warranty and Shipping Support
teams. We're proud of our team and thrilled
to see them recognized by our dealers. "
http://www.sonance.com http://www.cepro.com
CE Pro April 2023

Table of Contents for the Digital Edition of CE Pro April 2023
