CE Pro April 2023 - 49

level of communication, accessibility, and training. We focus
every day on our website to make it easy to research, build
systems, and order products. We are a one-point-of-focus
for technicians rather than having to call several tech support
numbers to zero in on a solution to a problem. If we're out of
stock on an item, we'll upgrade to the next better product;
we offer free shipping on orders over $100, and ship advanced
replacements for defective products. " -Eric Bodley,
President & CEO, Future Ready Solutions
Best Technical Support
Josh.ai Social Media Presence
community-generated content showing the Josh experience
in action to sharing exciting company updates, we
strive to foster meaningful connections with our audience.
In doing so, we have created a social media presence
that is both informative and entertaining. Thank you
for recognizing our efforts, we look forward to continuing
to deliver compelling content that inspires and delights
our community. "
DISTRIBUTORS
Best Customer Service
PLATINUM DOW Technologies: " Maintaining the
highest level of customer service is our number one priority.
Our company understands that our role, as a full-service
distributor, is to be more than just a source for product. We
do our best to provide our customers with a relationship
that extends beyond a transaction. Our customer service
begins and ends with our well-trained and emphatic staff,
who listen to our customers' concerns, needs and priorities
and provide personalized solutions. We measure service by
the relationships we form that go beyond the hardware we
sell. " -John Yodzis, President & CEO, DOW Technologies
GOLD Snap One: " At Snap One, we refer to our customers
as 'Partners,' understanding this is a partnership and
sourcing product should be the easiest step in the Partners
journey. Our knowledgeable sales team is well-trained and
experienced to service Partners every step of the way. We
pride ourselves on providing the best experience possible
while having fun at the same time. " -Trevor Hansen VP,
Category Management, Snap One Partner Stores
SILVER Future Ready Solutions: " At Future Ready Solutions,
our focus is on providing customers with the highest
cepro.com
PLATINUM Snap One: " The staff at all the Snap One
Partner Stores prides themselves on being the first point
of contact when Partners need support. Our team continually
goes through rigorous product and integration training,
through manufacturers or our own internal Learning
Management System. This continual training and education
exemplify the yearning of our team to want to learn every
day and use this knowledge to help support our Partners at
every chance. Only here can Partners get this level of support,
across this many categories, with only one call. " -Mike
Munger, VP, Operations, Snap One Partner Stores
GOLD Future Ready Solutions: " Future Ready Solutions
expertise is focused on three major areas: Fiber-optic system
design for the ultimate in video and network connectivity;
advanced HDMI signal distribution including AV Over IP;
and online backup UPS systems small form-factor lithium-ion
UPSs - to demands for 50-amp to over 400-amp
electrical panels. It's the combination of having the best
brands and products in stock; providing straight-forward
in-person trainings as well as live-via-zoom trainings; having
a nationwide network of well-trained local representatives;
and a no-nonsense, straight-to-the-point website that our
customers love that really distinguishes us. " -Eric Bodley,
President & CEO, Future Ready Solutions
SILVER DOW Technologies: " At DOW, trainings are a
big part of our Vendor & Customer commitments. Internal
training helps our team support dealer installations and
integrations during the design stage and troubleshooting.
Our customer trainings help dealers to overcome most
of the challenges that typically arise during installation. I
think dealers feel comfortable installing products purchased
from DOW due to the informative, consultative support
before the sale, plus knowing that engaged, knowledgeable
and confident after sale support is just a call or text away.
Another contributing factor is that most of our team is very
hands-on and we provide numerous 'live and learn' opportunities
for our staff to have these products in their own
homes. " -John Yodzis, President & CEO, DOW Technologies
April 2023 CE Pro | 49
http://www.Josh.ai http://www.cepro.com
CE Pro April 2023

Table of Contents for the Digital Edition of CE Pro April 2023
