CE Pro April 2021 - 36

CE FEATURE
QUEST FOR QUALITY AWARDS

2021

CHALLENGE
Rising to the

Manufacturers and distributors come through with flying colors
during the pandemic to meet the service needs of integrators
in 11th annual CE Pro Quest for Quality Awards. BY CE PRO EDITORS

I

F EVER THERE WAS A YEAR in which integra-

tors needed great service from their suppliers,
it was the past 12 months ... and boy did the
industry come through! Even in the face of drastic
equipment shortages and supply chain problems,
manufacturers and distributors - both large and small -
responded to the sudden shock of the coronavirus pandemic
with flexible terms, generous shipping and warranty policies,
superb customer service and tech support, and expanded
marketing programs.
It is safe to say that the individuals in these companies
earned their recognition in the 11th annual CE Pro Quest for
Quality Awards.
The awards are unique because they recognize services, not
products. CE Pro asks its readers to tell us via an open-ended
survey which suppliers had the best services in 2020. This year
we had a record-breaking 14,550 votes covering 17 manufactur36

CE Pro APRIL 2021

C2104 pp36-54 Q4Q.indd 36

er categories and eight distributor categories. We are recognizing three winners in each category: Platinum, Gold and Silver.
New this year was a specific category revolving around
COVID-19 response. Integrators opened up about how manufacturers provided automatic upgrades for certain products
when they were out of stock, how suppliers pivoted to online
training with videos, how distributors paid air freight fees to
make sure products were kept on the shelves, and how tech
support and order fulfillment teams shifted to Work from
Home situations without skipping a beat.
We realize that the Q4Q results can often be skewed toward
vendors serving multiple product categories - the more
touchpoints a dealer has with a vendor, the more top-of-mind
that vendor is for receiving a Q4Q vote. So, again this year
we have a " Category Kudos " award to a manufacturer with
siloed products in fewer categories that scored very well in the
survey. Here are the winners.
www.cepro.com

3/10/21 3:07 PM


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CE Pro April 2021

Table of Contents for the Digital Edition of CE Pro April 2021

CE Pro April 2021 - 1
CE Pro April 2021 - Cover1
CE Pro April 2021 - Cover2
CE Pro April 2021 - 1
CE Pro April 2021 - 2
CE Pro April 2021 - 3
CE Pro April 2021 - 4
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CE Pro April 2021 - Cover3
CE Pro April 2021 - Cover4
https://www.nxtbook.com/emerald/cepro/november_2022
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