CE Pro April 2021 - 38

2021

CE FEATURE
QUEST FOR QUALITY AWARDS

offering uniquely exceptional support
experiences for our partners and amazing
experiences for our customers, with a commitment to 100% resolution, even if that
requires putting one of our team members
on the project site. -Scott Jeffery, Sr. Director Worldwide Tech Support, SnapAV

▷ SILVER: Nortek Control/Elan/2GIG

Our U.S.-based technical support team
maintains a 'customer-first attitude' focused
on solving issues and training our customers on how to best utilize our products. We
include our technical support agents in all
aspects of product development, which
facilitates extensive product knowledge. The
team is passionate about cultivating a center
of technical support excellence through
ongoing team collaboration and education
with engineering, operations and sales. This
enables the group to provide an exceptional
customer experience on every customer
interaction. -Greg Hancock, Sr. Director of
Technical Support Operations, Nortek Control

BEST LEAD GENERATION

▷ PLATINUM: Lutron

Taking care of customers is Lutron's guiding
company principle. Dealers know they can
count on Lutron to deliver world-class quality, service, and innovation in the areas of
lighting and shading control solutions and
fixtures. It's an honor to also be recognized
for our industry-leading business-building
tools and resources, particularly now when
consumers are investing in their homes at
record levels. -Sam Chambers, Senior Director of Lutron's Residential Business

▷ GOLD: Savant

We value the partnership we have with our
dealers, and actively work to formulate programs that both deliver visibility to as well
as drive business to our trusted partners.
We truly believe in the Savant integrator
to deliver the best end-to-end consumer
smart home experience in the market. -Ian
Roberts, Director of Education & CX, Savant

awareness efforts. We've built a marketing
engine that creates awareness for homeowners and matches the end-customer
interest with integrators who can fulfill and
service those customers. We are grateful these efforts are appreciated and will
continue to invest to support our partners.
-Tyler Reed, Director, Demand Generation &
International Marketing, SnapAV

BEST SALES/MARKETING
ASSISTANCE

▷ PLATINUM: Nortek Control/
Elan/2GIG

CE Pro APRIL 2021

C2104 pp36-54 Q4Q.indd 38

supporting and reaching their customer
base. At a time when in-person trainings
fell largely off the table, the team at Vanco
pivoted our business strategy to lean more
heavily towards online trainings, offering
both traditional webinars and one-on-one
webinars to support the continued success
of our dealers. In April of 2020 we launched
the Vanco Online Training Center portal.
Through this platform we were able to provide dealers, distributors and reps access
to training modules, QTRs, videos, prerecorded webinars and whitepapers on all
things related to our four brands. Providing
our customers with continuous education
is an important part of our marketing, sales
and support efforts at Vanco. -Mark Corbin,
President, Vanco International

Our dealers are special, and recently we've
shined the PR spotlight specifically on
our dealers' awesome projects around
the globe via our new newsletters for all
Nortek business lines, case studies, blogs,
social media and other marketing efforts.
Our dealers do amazing things, and it's
been a pleasure to share their success. We
also launched a new Nortek Control and
Elan website. Designed with our customers
in mind, these new sites are positioned to
help the success of our customers' businesses. We've fostered new opportunities
for all our partners via enhanced integrator collateral with the launch of our new
PRO Marketing Portal, a record number
of webinar trainings and related marketing programs. Also, a key differentiator is
our emphasis on our CTA Award-winning
national Builder Program that brings integrators and builders together in meaningful ways. -Bruce Mungiguerra, SVP of Sales
& Marketing, Nortek Control

BEST RMR SUPPORT PROGRAMS

▷ GOLD: Vanco

▷ PLATINUM: OneVision

2020 forced businesses of all sizes and
scopes to take a look at how they were

▷ SILVER: SnapAV/Control4

We support growth efforts by generating end-customer leads through proven

2021 GOLD WINNER

Vanco Sales/
Marketing
Assistance

2021 PLATINUM WINNER

Nortek Control/Elan/2GIG
Sales/Marketing Assistance

▷ SILVER: Crestron

Helping our dealers to have all of the materials and assets needed to help sell our
products is extremely important. We also
launched our first ever virtual tradeshow
called Crestron NEXT. -John Clancy, VP,
Residential, Crestron

We're different because we focus on the
service department as a whole, not just the
RMR. We help Integrators realize dramatic
business growth by unleashing the revenue
potential of their entire service department.
We've invested thousands of man-hours
to develop the right tools and technology,
design specific work processes, and build a
team of relationship-minded service professionals, delivering all that's required for integrators to take their service departments
to the next level and meet the ever-rising
consumer demand for support. Supporting
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CE Pro April 2021

Table of Contents for the Digital Edition of CE Pro April 2021