CE Pro April 2021 - 40

2021

CE FEATURE
QUEST FOR QUALITY AWARDS
been bestowed two awards. It is a tribute to
my team's deep sense of caring and commitment to our customers and the channel.
-Randy Stearns, CEO, D-Tools

▷ GOLD: ProjX360

ProjX360's new inventory management
solution has helped me track my inventory
more accurately and saved me money.
-Verbatim comment from reader

▷ SILVER: iPoint
OneVision RMR Support

2021 PLATINUM WINNER

over 20,000 clients, the OneVision platform
has created new recurring revenue streams,
doubled labor margin, and generated over
$30M in service revenue with a 65% gross
margin for its partners, all while enabling
them to achieve 4.8-star satisfaction and
85% referral ratings from their clients. We
are enabling our Partners to become the
dominant service players in our industry.
-Joseph Kolchinsky, Founder/CEO, OneVision
Resources

users have been able to upsell hundreds
of thousands of devices that help boost
RMR and increase customer engagement
and satisfaction. -Anne Ferguson, VP of
Marketing, Alarm.com

▷ SILVER: Alarm.com

Alarm.com offers world-class resources
for our partners to market new products
and features to their existing customers
through customized campaigns. Our Customer Connections platform streamlines
the process for delivering partner-branded offers to targeted customer groups,
promoting system expansion opportunities to subscribers through the Alarm.
com app or via email. Since its inception,
40

CE Pro APRIL 2021

C2104 pp36-54 Q4Q.indd 40

BEST WARRANTY SUPPORT/
POLICIES

▷ PLATINUM: SnapAV/Control4

All of our products go through months of
development and testing before they ever
make it into your hands, and we take pride
in offering you the best brands in the industry. However, if there's ever a problem,
our team is committed to making your
experience right by sending you a replacement product immediately to get you back
up and running and minimize disruptions
in your day. -Avi Galili, VP, Hardware Engineering, SnapAV

Alarm.com
RMR Support

▷ GOLD: Parasol

Parasol is the fastest growing 24/7 remote
support company in the United States.
We're built for integrators, by integrators
and deliver unparalleled customer service
through a global network of certified dealers. We're constantly working to improve
Parasol by testing new features and
ideas inside our founders' CI businesses
(Livewire, Eagle Sentry and ETC) first,
literally " eating our own dog food. " That's
the Parasol difference. -Henry Clifford, Cofounder, Parasol

For a long time, we undervalued our labor,
but we actually didn't even realize it until
we started using iPoint. -Verbatim comment from reader

2021 SILVER WINNER

BEST SOFTWARE SUPPORT

▷ PLATINUM: D-Tools

Knowing how amazingly well our fellow
industry suppliers and service providers
stepped up the quality of care and support
to their dealers during the pandemic makes
winning this award even more humbling
and meaningful. D-Tools made substantial
investments - provided financial support,
offered free training, doubled the size of our
customer success team, and more - to help
our customers through this past year, especially in the early months of the pandemic.
2021 marks the fifth year in a row D-Tools
has been honored with a CE Pro Quest for
Quality Award, and the first time we have

▷ GOLD: Vanco

Vanco International has developed a legacy
of providing only the highest quality products to our dealers and distributors. For over
60 years, Vanco has engineered, manufactured and sold top-tier audio/video products and electronics accessories that are
100% QC tested in our U.S. headquarters.
We stand behind the products we produce
with industry-leading warranty terms, flexible return policies, and a lifetime warranty
on all Vanco cables. We also offer technical
support and trainings so our customers
know they are taken care of from the start of
a job to many years down the road. -Mark
Corbin, President, Vanco International

▷ SILVER: Crestron

We pride ourselves on the build quality of
our products, and stand behind them to
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CE Pro April 2021

Table of Contents for the Digital Edition of CE Pro April 2021