CE Pro April 2021 - 50

2021

CE FEATURE
QUEST FOR QUALITY AWARDS

BEST CUSTOMER SERVICE

DOW Technologies Customer Service

▷ PLATINUM: Skywalker AV

Skywalker always has immediate responses
to any issues or information we request.
They have excellent service and variety of
product. -Verbatim comment from reader

▷ GOLD: PowerHouse Alliance

The PowerHouse Alliance 11 distributor members make up over 55 locations
across the United States. Each location
is staffed with a knowledgeable team
that is always available in-person or via
phone call to guide dealers and integrators through the purchase, design, and
installation of new products. To comply
with social distancing guidelines, integrators can rely on PowerHouse distributor
members to help them arrange will-call
and drive-through pick-up for the safe
exchange of goods. Integrators can count
on the distributor members for advice
when it comes to choosing the right
solution for installations and for support
troubleshooting issues as they arise.
Through the hurdles presented by the
pandemic, PowerHouse Alliance distributor members continue to offer socially
distanced in-person trainings and online
educational webinars that introduce
integrators to new products across home
control, networking, home theater, and
other consumer electronic categories.
-Dennis Holzer, Executive Director, PowerHouse Alliance

all our brands and will conference the
field technician in with our contact in realtime, if necessary. -Eric Bodley, President

▷ GOLD: DOW Technologies
2021 SILVER WINNER

▷ SILVER: DOW Technologies

We pride ourselves on putting our customers
first and trying to give them excellent service.
We're honored to have won here, but winning the silver means we can do even more
for our customers. Our team will be listening
to the concerns of our customers and figuring out where we can be of even more help
to dealers and their installers. -John Yodzis,
President & CEO, DOW Technologies

BEST TECHNICAL SUPPORT

▷ PLATINUM: Future Ready Solutions
Future Ready Solutions' founding principles are based on assembling and testing
brands of connectivity solutions that are
proven to work together - period. So our
technical support starts even before the
purchase is made. We provide consultative services for design and sales on both
on our website and over the phone, and
welcome and encourage our customers
to contact us early, and often. Our motto
is, 'Don't install a service call.' When a
technical issue does arise, we have direct
hotlines to dedicated technical support

We have a talented team that includes
former installers, which translates great to
providing support to customers. Our team
has been in the field and runs into the
same issues as our customers. They can
relate to what an installer is going through
and help identify potential issues, or the
right product for a system design. -John
Yodzis, President & CEO, DOW Technologies

▷ SILVER: ADI

ADI has a team of experts across every
product category and application so our
customers can feel confident they have the
best solutions for every job. All our sales
team members participate in numerous
trainings per year, including new product
training every month. In addition to our
knowledgeable sales team, our customers
depend on ADI's Systems Design Team for
assistance with systems design, configuration and product selection for any project.
With an average of 20 years of industry
experience, our pre-application support
team is dedicated to alleviating customers'
workload and making installations easier
and more efficient. -Marco Cardazzi,
Global Vice President of Marketing, ADI
Global Distribution

BEST SHIPPING POLICIES

▷ PLATINUM: SnapAV

PowerHouse Alliance Customer Service

Our goal is to deliver products in a timely and
safe fashion to our Partners by courier service
to their office or job site using quick FedEx
shipping or convenient will-call pickup. We
provide touch free 24-hour will-call in most
branches, so dealers can access products at
their convenience day or night. It also creates
a quick turnaround for their staff so they
can get to the job site faster. We also have a
very competitive free freight program, with
many of our brands always shipping freight
prepaid. -Wally Whinna, SVP, Local, SnapAV
2021 GOLD WINNER

▷ GOLD: DOW Technologies

We designed our shipping policy to be simple
50

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CE Pro April 2021

Table of Contents for the Digital Edition of CE Pro April 2021

CE Pro April 2021 - 1
CE Pro April 2021 - Cover1
CE Pro April 2021 - Cover2
CE Pro April 2021 - 1
CE Pro April 2021 - 2
CE Pro April 2021 - 3
CE Pro April 2021 - 4
CE Pro April 2021 - 5
CE Pro April 2021 - 6
CE Pro April 2021 - 7
CE Pro April 2021 - 8
CE Pro April 2021 - 9
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CE Pro April 2021 - Cover3
CE Pro April 2021 - Cover4
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