CE Pro April 2021 - 53

freight cost, no matter how much or how
frequently they order. When a dealer
subscribes to SMARTServices, they can
have shipped our couriered any product,
as frequently as they need, for $50 per
month. -John Yodzis, President & CEO,
DOW Technologies

for those wanting to make a commitment
to the award-winning SnapAV brand assortment. Additionally, we curate and offer additional promotions and incentives
throughout the year to provide additional
profit opportunities for our partners.
-Wally Whinna, SVP, Loca, SnapAVl

▷ GOLD: SnapAV

▷ SILVER: BlackWire Designs

Only here will you find the best selection
of products, best-in-class service, and
support - all at competitive pricing with
rebate and enhanced pricing opportunities. We work closely with our vendors to
have the most competitive prices. There
is a robust rewards program that allows
enhanced pricing and quarterly rebates

Our Premier Partner Rewards Program is
something we offer all buyers to reward
dealers for ordering with BlackWire, and
you'll save you money upfront when placing orders. The best part is dealers don't
have to do a thing! We automatically enroll
everyone and you'll start saving right away.
We also like to make sure integrators never

go hungry on the jobsite by offering snacks
with every shipment. - Kevin Luther, Owner

BEST VIRTUAL TRADE SHOW/
CONFERENCE PRESENCE

▷ PLATINUM: DOW Technologies

We feel we do our best face-to-face and are
very proud of our DOW Elite Dealer Retreat,
but that was out of the realm of possibility
[last] year. So it became all about teaming
up with our vendors and making sure our
webinars were available at multiple times
for dealer convenience. We also tried to
make sure every session provided more
than just product information - we focused
on small business health and topics that

CATEGORY KUDOS
BEST COVID-19 RESPONSE

CasaTunes - CasaTunes' level of service has not noticeably
diminished during COVID. It speaks to their effective organization
structure. -Verbatim comment from reader
OneVision Resources - One of our proudest moments during
the beginnings of COVID was enabling our partners to provide
immediate and free 24/7 support to ALL of their clients for network-related issues. This led not only to an enormous increase
in good will but also generated additional membership sales
dealers would not have closed otherwise. -Joseph Kolchinsky,
Founder/CEO, OneVision Resources
WhyReboot - What distinguishes us from our competitors is
that we don't focus on gathering more partners, churning out
more systems, or creating cookie-cutter experiences. Our goal
is to provide the best support that we can to our partners. It's
paramount for us. As long as we don't lose sight of that goal, the
rest will follow. -Bjørn Jensen, President, WhyReboot
ELK Products - ELK Products is
a tight-knit team that works very
well together. A challenge such
as the COVID-19 pandemic presents a real test of the strength of
an organization. ELK Products
realizes that we have two critical
objectives that both need to be met without sacrificing either. First,
we must take care of our customers. Second, we must ensure the
safety of our employees. ELK executed a plan that created a safe
work environment, and leveraged technology to ensure customer
support. -Sean Curley, President, ELK Products

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C2104 pp36-54 Q4Q.indd 53

WAVE - WAVE has been responsive to my needs for many years. They
deliver products to the jobsite at the last minute when we desperately
need them to complete the project. -Verbatim comment from reader
Future Ready Solutions - When the pandemic hit, many dealers reported that they had lost program status with their vendors
because they purchases were down (really?). We thought long
and hard about what would help our dealers the most. Our solution was to take our Future Ready Reward Program, which has
Silver, Gold, Platinum, and Diamond pricing levels, and elevated
all our dealers to Platinum level - initially for 90 days, and then
extended it through the end of 2020. -Eric Bodley, President
URC - Commitment to our dealers is the heart and soul of our
brand. URC is thankful for this recognition and remains committed to helping our dealers survive and thrive. -Chang K. Park,
Founder & CEO, URC
Savant - Necessity drove us to innovate and be resourceful
across our education, support, sales and marketing platforms.
The only thing we regret is not doing some of it sooner. -Angela
Larson, Sr. VP of Customer Operations, Savant

BEST CUSTOMER SERVICE

CasaTunes -The folks at CasaTunes have always provided quick
responses to my requests for assistance. Some companies just
provide a link to the FAQ section on their website... not CasaTunes, they take care of it. -Verbatim comment from reader
BlackWire Designs - When you purchase from BlackWire, you
also receive unmatched customer support and extensive product
knowledge. We are former technicians who have spent many ▶▶

APRIL 2021 CE Pro

53

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CE Pro April 2021

Table of Contents for the Digital Edition of CE Pro April 2021

CE Pro April 2021 - 1
CE Pro April 2021 - Cover1
CE Pro April 2021 - Cover2
CE Pro April 2021 - 1
CE Pro April 2021 - 2
CE Pro April 2021 - 3
CE Pro April 2021 - 4
CE Pro April 2021 - 5
CE Pro April 2021 - 6
CE Pro April 2021 - 7
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CE Pro April 2021 - Cover3
CE Pro April 2021 - Cover4
https://www.nxtbook.com/emerald/cepro/november_2022
https://www.nxtbook.com/emerald/cepro/october_2022
https://www.nxtbook.com/emerald/cepro/september_2022
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https://www.nxtbook.com/emerald/cepro/october_2021
https://www.nxtbook.com/emerald/cepro/september_2021
https://www.nxtbook.com/emerald/cepro/august_2021
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https://www.nxtbook.com/emerald/cepro/june_2021
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