CE Pro April 2021 - 54

2021

CE FEATURE
QUEST FOR QUALITY AWARDS

were helpful to the dealers and relevant to
the times. -John Yodzis, President & CEO,
DOW Technologies

▷ GOLD: Future Ready Solutions

The COVID-19 pandemic made 2020 a particularly challenging year for trade shows.
We took the approach of " looking through
the eyes of the recipient " by providing topic
specific live discussions (including up-close,
live, hands-on training). The response was
phenomenal. -Eric Bodley, President

▷ SILVER: ADI

Tradeshows and events are important to
our industry as they provide us with an
opportunity to interact with customers

2021 GOLD WINNER

Future Ready Solutions Virtual Trade Show

and our industry peers. The past year has
not been typical and many industry events
were cancelled, postponed or moved to
virtual platforms. ADI participated in a
number of virtual events during the year to
engage with customers and provide them

with information on ADI's products and services offering. Training and education have
always been a focus area at ADI, and we
ramped up our online and webinar offering
to keep dealers updated on the key technologies and opportunities available during
this time. We even held special online
panels where leaders from ADI and some
of our supplier partners joined together to
discuss the latest trends and help customers navigate through this unprecedented
time. Additionally, we launched ADI Academy, our on-demand training platform that
allows dealers to participate in industry
and product training anytime, anywhere.
-Marco Cardazzi, Global Vice President of
Marketing, ADI Global Distribution CE Pro

CATEGORY KUDOS
hours in the field. Our goal is to provide not
just a product, but a service to both residential and commercial dealers to ensure their
installs goes smoothly. In addition, BlackWire
aggressively pursues software integration
with nearly every product we offer. If there is
not a driver available, we develop one for the
industry. -Kevin Luther, Owner, BlackWire Designs

BEST TECHNICAL SUPPORT

AVPro Edge - AVPro Edge has always provided me with overthe-top technical support. -Verbatim comment from reader
CasaTunes - I have to say without exception, CasaTunes is
unquestionably the easiest company to deal with. There are no
questions asked when we have to deal with returns. I can't think
of anything negative regarding product or tech support. -Verbatim comment from reader
Josh.ai - It is critical that our
partners who install custom solutions receive best-in-class service and support to ensure every
Josh.ai system performs beyond
expectations. The time, energy, and education of our community is
of the utmost importance as we continue making the future home a
reality. -Casey Levy-Tulloch, Business Development, Josh.ai
D-Tools - It is a tribute to my team's deep sense of caring and
commitment to our customers and the channel. We thank our
customers for their loyalty and support, and appreciate your
willingness to continually share ways that we can improve our

CE Pro APRIL 2021

C2104 pp36-54 Q4Q.indd 54

products and services, which in turn enables us to make the improvements necessary to drive increased growth and profitability
in your business. -Randy Stearns, CEO, D-Tools
ELK Products - We maintain a highly skilled tech support team
to ensure our customers can leverage the full capabilities of our
systems and execute the most unique solutions in the field. The
average tenure of our tech support team is over 12 years. Experience like this is invaluable, and we are very proud to be able to
offer such capable professional support to our customers every
day. -Sean Curley, President, ELK Products
WhyReboot - WhyReboot always answers the phone - even
when away on vacation. They provide true 24/7 support. -Verbatim comment from reader

BEST WARRANTY SUPPORT/POLICIES

Just Add Power- Just Add Power will always give its dealers the
best possible warranty and support services because we know
that this contributes to their success. Our Advance Replacement
policy eliminates the hassles installers often experience with
others. We don't require a credit card to ship the service pieces
that the dealer requests, and we make it easy to get advance replacement pieces quickly, even arranging for courtesy overnight
shipping in urgent situations. -Ed Qualls, CEO, Just Add Power

BEST SHIPPING POLICIES

RTI - It's an on-demand world, and the team at RTI recognizes our
dealers' needs. Great shipping is a team effort; accuracy from order
entry to shipping, and same-day processing moves products from
our many distribution points into our dealers' hands when and
where they need it. -Jim Koenig, National Sales Director, RTI

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CE Pro April 2021

Table of Contents for the Digital Edition of CE Pro April 2021