CE Pro December 2021 - 32
SOFTWARE
Integrators Seek Simplified
Software Solutions
The 2021 CE Pro Software Deep Dive Study reveals custom
integrators are constantly investing in software, spending
$1,260 per year. by Jason Knott
PAUL OSTRIN OF UNLIMITED INTEGRATION in
Houston explains his frustration with industry software
like this:
" When I call my HVAC contractor for a service call, the
person who answers the phone can immediately look up my
system in his computer while on the call. In their system, it
tells him instantly what type of equipment I have installed and
when it was installed. He verifi es my address and makes an appointment
for the service call for next Thursday, for example.
When I hang up the phone, I immediately get a text message
confi rming the appointment for next Thursday. And then the
day before the appointment, I get a text message confi rming,
'Are we still good for Thursday?'
" On the day of the appointment, I receive a text message
32 | CE Pro December 2021
informing me that the technician is on his way indicating the
time window on which he will arrive, with his name and picture
of him. Then, an hour to 30 minutes before the appointment
I get a text message that shows his current location,
saying, 'He's on his way.' The technician comes to my house
and does his thing. While there, he takes my credit card and
swipes it into a remote payment system. After he leaves, I
get a text with a link to a customer satisfaction survey asking,
'How did we do?' and a link to leave a Google review.
" And this HVAC contractor is a small company with two
trucks. It's embarrassing that my HVAC guy has a better software
system than the AV guy - and the entire thing runs on an app.
It's just ridiculous that the custom installation industry does
not have software that can do something like this. I am paying
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CE Pro December 2021
Table of Contents for the Digital Edition of CE Pro December 2021
CE Pro December 2021 - Presentation Page
CE Pro December 2021 - Cover1
CE Pro December 2021 - Cover2
CE Pro December 2021 - 1
CE Pro December 2021 - 2
CE Pro December 2021 - 3
CE Pro December 2021 - 4
CE Pro December 2021 - 5
CE Pro December 2021 - 6
CE Pro December 2021 - 7
CE Pro December 2021 - 8
CE Pro December 2021 - 9
CE Pro December 2021 - 10
CE Pro December 2021 - 11
CE Pro December 2021 - 12
CE Pro December 2021 - 13
CE Pro December 2021 - 14
CE Pro December 2021 - 15
CE Pro December 2021 - 16
CE Pro December 2021 - 17
CE Pro December 2021 - 18
CE Pro December 2021 - 19
CE Pro December 2021 - 20
CE Pro December 2021 - 21
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CE Pro December 2021 - 24
CE Pro December 2021 - 25
CE Pro December 2021 - 26
CE Pro December 2021 - 27
CE Pro December 2021 - 28
CE Pro December 2021 - 29
CE Pro December 2021 - 30
CE Pro December 2021 - 31
CE Pro December 2021 - 32
CE Pro December 2021 - 33
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CE Pro December 2021 - 38
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CE Pro December 2021 - 43
CE Pro December 2021 - 44
CE Pro December 2021 - 45
CE Pro December 2021 - 46
CE Pro December 2021 - 47
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CE Pro December 2021 - 49
CE Pro December 2021 - 50
CE Pro December 2021 - 51
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CE Pro December 2021 - 53
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CE Pro December 2021 - 55
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CE Pro December 2021 - Cover3
CE Pro December 2021 - Cover4
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https://www.nxtbook.com/emerald/cepro/october_2022
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https://www.nxtbook.com/emerald/cepro/june_2022
https://www.nxtbook.com/emerald/cepro/may_2022
https://www.nxtbook.com/emerald/cepro/april_2022
https://www.nxtbook.com/emerald/cepro/march_2022
https://www.nxtbook.com/emerald/cepro/february_2022
https://www.nxtbook.com/emerald/cepro/january_2022
https://www.nxtbook.com/emerald/cepro/december_2021
https://www.nxtbook.com/emerald/cepro/november_2021
https://www.nxtbook.com/emerald/cepro/october_2021
https://www.nxtbook.com/emerald/cepro/september_2021
https://www.nxtbook.com/emerald/cepro/august_2021
https://www.nxtbook.com/emerald/cepro/july_2021
https://www.nxtbook.com/emerald/cepro/june_2021
https://www.nxtbook.com/emerald/cepro/may_2021
https://www.nxtbook.com/emerald/cepro/cepro_april_2021
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