CE Pro March 2024 - 8

Industry Pulse
NEWS | ANALYSIS
Snap One Rolls Out Control4
Connect & Assist RMR Solutions
New initiatives to provide Snap One
dealers recurring revenue opportunities,
enhanced customer experiences via
subscription as-a-service model with
ongoing software updates and remote
service at the core. By Arlen Schweiger
FOR YEARS NOW, recurring
revenue has been an
aspirational goal for custom
integrators seeking to augment
cash fl ow and boost
their business. With this
and other benefi ts in mind,
Snap One has introduced
the Control4 Connect and
Assist programs to make
earning RMR, well, a snap.
In what is anticipated
to be a major boon to its
dealers - and the custom
channel in general as a
customer experience/service
model - Snap One's
new Control4 Connect and
Assist are complementary
solutions that address these
vital needs for integrators.
In fact, the highly data-driven
company employed
its integrator base
to ensure these " Custom
Integrator as a Service " or
CIaaS models, as Snap One
CEO John Heyman refers to
it, were fully ready for prime
time, easy to use, and optimal
in delivering in-demand
client services.
8 | CE Pro March 2024
Snap One explains it
spent more than a year
developing the Control4
Connect and Control4
Assist off erings in close collaboration
with 23 integrators,
while also leveraging
input from thousands of the
company's Parasol customers
and 100,000+ 4Sight
subscribers.
Heyman has been
steadfast in his belief that
a paradigm shift of the custom
integration industry is
inevitable as it moves from
hardware centric to a model
more grounded in software
and new software integrations
- and in helping
generate more RMR.
" It's clear the industry has
evolved. It is still very much
based - the entire industry
model - on what we would
call the next install. Integrators
install something
in a customer's home or
business and they go onto
the next install, that is how
they drive the profi tability
of their business, pay their
For an annual subscription fee of $899, customers get
proactive system monitoring and access to the Control4
Assist Team of programmers, AV technicians and certifi ed
networking administrators.
people, etc., and we think
now is the time for that to
evolve as well, " Heyman
tells CE Pro.
Assist & Assist
Premium Offer Optional
Remote Support
Launched in January for
U.S.-based dealers that
become Assist Authorized,
Control4 Assist is an
optional remote support
service that the company
says signifi cantly reduces the
burden of providing customer
support while still off ering
recurring revenue benefi ts.
For an annual subscription
fee of $899, customers
get proactive system
monitoring and access to
the Control4 Assist Team of
programmers, AV techs, and
certifi ed networking administrators
who remotely solve
issues, answer questions
and help manage customer
experiences.
The Assist Team will
support customers leveraging
Snap One OvrC and
Control4 Composer tools
and off er video assistance
as needed. Control4 Assist
customers can contact
support staff from 8 a.m. to
8 p.m., 365 days a year.
Customers requiring more
frequent support or who
want additional assistance
with post-install programming,
24/7/365 support access,
and more, can upgrade
to the concierge-level Assist
Premium service for $2,999
per year.
Assist Premium also
includes two personalized
manufacturer " check-ins "
per year during which the
Assist team will review the
full system, address personalization
wants, and optimize
cepro.com
http://www.cepro.com

CE Pro March 2024

Table of Contents for the Digital Edition of CE Pro March 2024

CE Pro March 2024 - Bellyband1
CE Pro March 2024 - Bellyband2
CE Pro March 2024 - Cover1
CE Pro March 2024 - Cover2
CE Pro March 2024 - 1
CE Pro March 2024 - 2
CE Pro March 2024 - 3
CE Pro March 2024 - 4
CE Pro March 2024 - 5
CE Pro March 2024 - 6
CE Pro March 2024 - 7
CE Pro March 2024 - 8
CE Pro March 2024 - 9
CE Pro March 2024 - 10
CE Pro March 2024 - 11
CE Pro March 2024 - 12
CE Pro March 2024 - 13
CE Pro March 2024 - 14
CE Pro March 2024 - 15
CE Pro March 2024 - 16
CE Pro March 2024 - 17
CE Pro March 2024 - 18
CE Pro March 2024 - 19
CE Pro March 2024 - 20
CE Pro March 2024 - 21
CE Pro March 2024 - 22
CE Pro March 2024 - 23
CE Pro March 2024 - 24
CE Pro March 2024 - 25
CE Pro March 2024 - 26
CE Pro March 2024 - 27
CE Pro March 2024 - 28
CE Pro March 2024 - 29
CE Pro March 2024 - 30
CE Pro March 2024 - 31
CE Pro March 2024 - 32
CE Pro March 2024 - 33
CE Pro March 2024 - 34
CE Pro March 2024 - 35
CE Pro March 2024 - 36
CE Pro March 2024 - 37
CE Pro March 2024 - 38
CE Pro March 2024 - 39
CE Pro March 2024 - 40
CE Pro March 2024 - 41
CE Pro March 2024 - 42
CE Pro March 2024 - 43
CE Pro March 2024 - 44
CE Pro March 2024 - 45
CE Pro March 2024 - 46
CE Pro March 2024 - 47
CE Pro March 2024 - 48
CE Pro March 2024 - 49
CE Pro March 2024 - 50
CE Pro March 2024 - 51
CE Pro March 2024 - 52
CE Pro March 2024 - 53
CE Pro March 2024 - 54
CE Pro March 2024 - 55
CE Pro March 2024 - 56
CE Pro March 2024 - 57
CE Pro March 2024 - 58
CE Pro March 2024 - 59
CE Pro March 2024 - 60
CE Pro March 2024 - 61
CE Pro March 2024 - 62
CE Pro March 2024 - 63
CE Pro March 2024 - 64
CE Pro March 2024 - Cover3
CE Pro March 2024 - Cover4
https://www.nxtbook.com/emerald/cepro/may_2024
https://www.nxtbook.com/emerald/cepro/april_2024
https://www.nxtbook.com/emerald/cepro/march_2024
https://www.nxtbook.com/emerald/cepro/janfeb2024
https://www.nxtbook.com/emerald/cepro/december_2023
https://www.nxtbook.com/emerald/cepro/november_2023
https://www.nxtbook.com/emerald/cepro/oct_2023
https://www.nxtbook.com/emerald/cepro/sept_2023
https://www.nxtbook.com/emerald/cepro/august_2023
https://www.nxtbook.com/emerald/cepro/july_2023
https://www.nxtbook.com/emerald/cepro/june_2023
https://www.nxtbook.com/emerald/cepro/may_2023
https://www.nxtbook.com/emerald/cepro/april_2023
https://www.nxtbook.com/emerald/cepro/march_2023
https://www.nxtbook.com/emerald/cepro/february_2023
https://www.nxtbook.com/emerald/cepro/january_2023
https://www.nxtbook.com/emerald/cepro/december_2022
https://www.nxtbook.com/emerald/cepro/november_2022
https://www.nxtbook.com/emerald/cepro/october_2022
https://www.nxtbook.com/emerald/cepro/september_2022
https://www.nxtbook.com/emerald/cepro/august_2022
https://www.nxtbook.com/emerald/cepro/july_2022
https://www.nxtbook.com/emerald/cepro/june_2022
https://www.nxtbook.com/emerald/cepro/may_2022
https://www.nxtbook.com/emerald/cepro/april_2022
https://www.nxtbook.com/emerald/cepro/march_2022
https://www.nxtbook.com/emerald/cepro/february_2022
https://www.nxtbook.com/emerald/cepro/january_2022
https://www.nxtbook.com/emerald/cepro/december_2021
https://www.nxtbook.com/emerald/cepro/november_2021
https://www.nxtbook.com/emerald/cepro/october_2021
https://www.nxtbook.com/emerald/cepro/september_2021
https://www.nxtbook.com/emerald/cepro/august_2021
https://www.nxtbook.com/emerald/cepro/july_2021
https://www.nxtbook.com/emerald/cepro/june_2021
https://www.nxtbook.com/emerald/cepro/may_2021
https://www.nxtbook.com/emerald/cepro/cepro_april_2021
https://www.nxtbookmedia.com