Commercial Integrator April 2022 - 46

3 QUESTIONS
SPONSORED CONTENT
VisibilityOne on
Expanding Monitoring
Capabilities to the
Remote Workforce
Commercial Integrator chats with VisibilityOne's
Jose De La Paz about developing and deploying
a solution that suits the hybrid model.
Commercial Integrator: With
the wide adoption of videoconferencing
and many
employees working outside
a corporate office, describe
how your monitoring
solution is addressing the
hybrid-workforce model.
Jose De La Paz: Prior to the
pandemic, there was a lot of the
emphasis on videoconferencing
rooms - being able to monitor
the quality of service that you experience
in a room-based setting.
We have developed a solution
that improves quality of service,
that includes self-healing, failover,
and path detection. Those key
components really create that
high availability around a conference
room.
At the start of the pandemic,
we anticipated the world was
going to change. And that
change was going to introduce
a bigger challenge for IT organizations
and service providers:
They had to deliver that same
quality of experience to remote
workers. Now, employees were
bringing their own devices back
home. They were expecting
the same experience they were
having in a conference-room
setting. We anticipated there
were going to be huge challenges
around extending that
same support model to the
remote workforce.
Early in the pandemic, we
focused on creating a client that
46
helped us monitor these services
in the same typical way - in a
single dashboard, in a single
view - that we were monitoring
the conference-room settings.
But we wanted to extend that to
the desktop...to the home worker.
So, we developed a solution
for the hybrid workforce. We
focused on extending that model
to the hybrid worker. So, that
means we could monitor that
path detection, whether it was
Microsoft Teams or Zoom being
used on the desktop. We could
monitor the devices and components,
have that remote-heal
capability, and detect when
there's a problem proactively. It
gives that same visibility to the IT
team or support organization to
resolve issues quickly.
About 76% of employees
are working from home today.
There's a big gap among the
tools in the market, and our
solution addresses it. And that
gap is generating for the typical
enterprise approximately 1,000
new trouble tickets just around
videoconferencing. So, our
solution and the way we're
addressing the hybrid workforce
is really through that agent we
created, which sits on a desktop,
providing real-time monitoring
for Microsoft Teams and Zoom.
CI: What new services are being
offered in your solution?
De La Paz: Our solution covers
Commercial Integrator APRIL 2022
Jose De La
Paz, CEO,
VisibilityOne
Corp.
a long list of services, but I'll
highlight the top ones that IT
organizations or service providers
are adopting. I mentioned
self-healing - the ability to
have devices automatically heal
themselves or repair themselves,
giving you high availability. I
mentioned path detection. We
monitor everything from that
desktop or that room all the way
to the service-provider gateway.
So, every hop it's taking, we're
monitoring the jitter, packet loss
and latency. And most organizations
are used to the dashboard
provided by a manufacturer, but
that doesn't give you the entire
view...the entire path that a
call's taking.
We've also extended our
portfolio to include more indepth
IoT monitoring. So, we
can now expand on the ports
and protocols that are being
monitored from an AV perspective.
We're able to provide
integrators remote access to a
lot of these devices - from anywhere,
at any time - and bring
in a lot of these rogue devices
under a single space...a single
view...a single dashboard to be
able to action that.
Going further, looking at
our document center in our
solution, we're now enabling
QR coding. So, you can share
externally, through a QR code,
access to those documents,
designs, and images for anyone
who needs to service that room.
So, our solution brings path
detection, device monitoring,
IoT, QR coding and document
center into a single view.
CI: What's your go-to-market
approach?
De La Paz: Our go-to-market
approach has always been partner-first.
We work closely with
integrators or service providers
to enable them to offer the solution
to their end customers. We
provide a management console
that is multi-tenant. We let the
integrator and service provider
manage their own POCs. They
can start the trial when they
need to and end it when the trial
is no longer needed. And the
service provider or integrator
only pays for the subscription
services. While it's on a trial,
there's no fee and there are no
service charges; they only pay
for subscriptions. And they control
when a service goes from
trial to subscription. So, it's really
driven by the partner.
We also offer a fully branded
and white-labeled platform.
That means, for all the agents I
mentioned that we created for
the desktop, for Zoom rooms or
for Microsoft Teams rooms, we
recompile those with our service
provider's branding in mind.
So, it's a solution that constantly
keeps that partner or integrator's
branding in the customer's eye.
commercialintegrator.com
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Commercial Integrator April 2022

Table of Contents for the Digital Edition of Commercial Integrator April 2022

Commercial Integrator April 2022 - Cover1
Commercial Integrator April 2022 - Cover2
Commercial Integrator April 2022 - 1
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Commercial Integrator April 2022 - Cover3
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