Commercial Integrator August 2021 - 32
BUSINESS Customer Success
HOW INTEGRATORS,
MANUFACTURERS, AND
END USERS SHOULD COLLABORATE
Working on digital platforms in tandem with the
integrator, end user, and manufacturer leads to the best
success. By Alyssa Borelli
FOR OVER A YEAR, employees have
grown used to presenting and collaborating
directly from their devices. Videoconferencing
when all employees are remote
allows for quick and easy sharing of content
and documents during a meeting.
As employees return to the office, the
digital platforms they use will need to
provide the same ease-of-use. Especially for
the many organizations that are implementing
hybrid work strategies.
32
Integrators, manufacturers, and end
users all must work together in tandem
to lead to the best success. An integrator
should be involved even before the project
steps of development, delivery, and support
even begin.
" Technology is changing so fast these
days that what used to last for two to three
years from kind of a design perspective
now could change within the year, " said David
Wolf, Unified Communications Engineer
Commercial Integrator AUGUST 2021
at Capital One. " For example, cameras,
things go to end sale, people can't get
parts now, so it's really having a good
development interim process and having
a really solid delivery process, where everyone
knows their role and responsibility
and then support, making sure once it's in,
it's working well, and will continue to work
well for years to come. "
Integrators need to be involved before
the furniture is even put in, especially
when it comes to installing speakers or
microphones to provide a great video call
experience. " Ideally, the integrator is in on
the framework and then when a project
happens, helps design it based on that
framework, " said Joe Whitesides, Sr. Solucommercialintegrator.com
http://www.commercialintegrator.com
Commercial Integrator August 2021
Table of Contents for the Digital Edition of Commercial Integrator August 2021
Commercial Integrator August 2021 - Cover1
Commercial Integrator August 2021 - Cover2
Commercial Integrator August 2021 - 1
Commercial Integrator August 2021 - 2
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Commercial Integrator August 2021 - Cover3
Commercial Integrator August 2021 - Cover4
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