Commercial Integrator 2023 - 50

Future Vision
Making Choices Based
Upon Employee Experience
A view on the future of work choices, which criteria should be
used and what aspects should be considered. By Roopam Jain
MOST BUSINESS LEADERS today are re-envisioning and
reshaping their business culture, the physical workplace and
technology investments. The success of the ongoing business
and technology transformations hinges on employee flexibility
and freedom - the flexibility to choose a blending of remote and
in-office, and the freedom to choose among technologies.
Trends in 2023 indicate significant, steady progress on workplace
transformation. Frost & Sullivan recently surveyed 1,252
IT decision-makers worldwide to understand the top workplace
priorities. Here's what they told us, as well as the top three areas
that business leaders should focus on to get ready for the future.
Today's business leaders are equally focused on employees
as they are on customers. Employee experience has really come
to the forefront as a strategic business goal. When we asked businesses
about the top ways they measure the success of their
digital-transformation strategy, employee retention ranked as the
second most important priority after new-customer acquisition;
it was on par with improving customer satisfaction. In fact, 85%
of IT decision-makers say attracting the best talent is a key driver
shaping their investments in communications and collaboration
solutions. Some 84% consider improving employee engagement
and satisfaction to be a priority. Some 74% say reducing employee
turnover is an important business goal. This step-change in
priorities means businesses want to create better experiences
for all employees, whether they work from home or the office.
Technology investments have traditionally been focused
solely on improving productivity; today, however, technology
solutions are also seen as a means to drive better employee
engagement and satisfaction. Videoconferencing and team
chat have become table stakes. Some 65% of the organizations
report using videoconferencing routinely, and 56% regularly rely
on team chat or messaging apps. A surprisingly large 38% of the
businesses report using analytics and data-driven insights to
not only help employees with self-assessments but also provide
critical insights to business leaders to take corrective action so
as to improve employee engagement and performance.
50
Commercial Integrator JUNE 2023
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Commercial Integrator 2023

Table of Contents for the Digital Edition of Commercial Integrator 2023

Commercial Integrator 2023 - Cover1
Commercial Integrator 2023 - Cover2
Commercial Integrator 2023 - 1
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