Commercial Integrator October 2022 - 26

AWARDS
Recognizing Excellence
a Quest for Quality Award especially
meaningful this year. Think of it this way: It's
one thing to look like a superstar when it's
eff ortless to do so; it's another thing when it
requires genuinely innovative approaches
and uncommonly strategic thinking.
Please join CI and the industry community
in honoring these manufacturers and
distributors for catering to the channel and
helping integration businesses like yours.
MANUFACTURER DIVISION
Customer Service/General
Communication: D-Tools
Accepting on behalf of D-Tools is Randy
Stearns, CEO, who off ered the following
comments:
" It is an honor to be recognized for Best
As everyone in commercial AV knows, integration
businesses are wrestling with challenges. Yet, some
manufacturers and distributors are rising to the occasion
and executing creative strategies to help.
By Dan Ferrisi
THROUGHOUT THE YEAR, commercial integrators and other media outlets take pains to
spotlight revolutionary products, innovative manufacturers, dazzling technology applications
and future-focused integration fi rms. But if you've been part of the commercial AV
family for long, you know that ours isn't an industry centered on technology but, rather, one
that revolves around people. That's why Commercial Integrator created the Quest for Quality
Awards - namely, to celebrate the manufacturers and distributors that go above and
beyond to serve their integrator partners. In that way, a Quest for Quality Award recognizes
not only the organization but also every tech-support person, sales-support professional,
website creator, customer-service rep and warehouse worker who power that company.
And those employees have had their work cut out for them in recent years, what with all
the macroeconomic challenges that have cascaded down to our industry. If you work in
commercial AV, you know that integration businesses are wrestling with rampant infl ation,
a supply-chain crisis, a labor market in fl ux, a microchip shortage and more. That makes
26
Commercial Integrator OCTOBER 2022
Customer Service in the inaugural CI Quest
for Quality Awards. Over the past seven
years, D-Tools has made signifi cant investments
in our customer success team, tools
and processes, with a goal of helping our
customers run better businesses through
optimizing the use of our soſt ware. Being
selected by industry peers for this award
is a tribute to my team's deep sense of
caring and commitment to our customers
and the CI channel. "
Technical Support:
Listen Technologies
Accepting on behalf of Listen Technologies
is Tracy Bathurst, senior vice president and
CTO, who made these remarks:
" We are honored to have won the CI
Quest for Quality Award in the Best Manufacturer
- Technical Support category. We
are very proud of our technical services
team for how they care about and support
our customers. Congratulations to the
entire Listen technical support team. In evcommercialintegrator.com

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Commercial Integrator October 2022

Table of Contents for the Digital Edition of Commercial Integrator October 2022