Commercial Integrator September 2021 - 8

CI NEWS IN BRIEF RECENT STORIES PEOPLE AND PLACES WHAT'S NEW
Zoom Expands Platform Capabilities
and Introduces New Apps
ZOOM CONTINUES to add
diff erent functionalities to its
videoconferencing platform
that strengthen collaboration
and help users form deeper
connections in a world where
videoconferencing will continue
to be a big part of our lives.
In a blog post, Zoom announced
these new features for
Zoom Phone, Zoom Meetings,
and Zoom Chat:
Survey capabilities. This
will be added to Zoom Meetings
and will provide meeting
organizers with insight into
how attendees benefi ted with
surveys of multiple diff erent formats
that will gather feedback
from the participants.
Emoji in-meeting reactions
and return of the
coff ee mug. Also for Zoom
Meetings, meeting participants
will have more opportunities
to express themselves in meetings
without interrupting with
emoji reactions to in-meeting
chats. Zoom will also bring
back the coff ee mug, which
was a user favorite, for them
to indicate that they have
stepped away.
Team SMS for auto receptionist.
This will be added to
Zoom Phone and will help customers
handle call volumes by
allowing callers to interact with
the auto receptionist using SMS
or MMS (multimedia messaging
service). They will be able to ask
questions along with fi nding the
party they are trying to contact
using text-based responses.
Team SMS for call queues.
Another addition to Zoom
Phone, the Team SMS support
for call queues will allow a
team of users to monitor and
respond to customers through
text messages. Team members
will all receive a text message
when a customer reaches out
via SMS message, to which any
team member can respond.
Voice recording compliance
for fi nancial services.
Financial services users need
to meet strict voice recording
compliance requirements, per
industry regulations, and this
new capability will include
defi ning a secondary storage
location for user recordings and
policies that give the administrators
the ability disable and
block end-user call forwarding.
The update helps with various
other ways to enable admins
to control the policies that help
them remain compliant.
Consolidated search capabilities.
As part of Zoom Chat,
the new unifi ed search functionality
makes it quicker and easier
to fi nd information across contacts,
chats, channels, fi les, and
more within Zoom Chat. Users
will no longer need to manually
search for information.
Video playback. Also addZoom,
which saw an incredible increase in users throughout
the pandemic, will continue to expand its platform.
8
Commercial Integrator SEPTEMBER 2021
ed to Zoom Chat is support for
video playback directly within
Chat, which will streamline the
way users share information
and prevent them from having
to download a fi le or open a
new window to watch a video.
Zoom has also announced
Zoom Apps, an in-product
integration that allows users to
bring apps into Zoom Meetings,
in hopes to make the
meetings more effi cient. Zoom
detailed in a blog post that the
apps will cover many diff erent
needs like note-taking, whiteboarding,
project management
and various others.
" Zoom Apps are a critical
component in Zoom's transition
from an app to a platform by
enabling seamless integration
of third-party apps within
Zoom, " says Zeus Kerravala,
Principal Analyst of ZK Research,
in the blog post. " Zoom
Apps provide users with access
to their favorite entertainment,
productivity, wellness, and
lifestyle apps while maintaining
the Zoom meeting experience
- empowering them to
accomplish more with video
communications. "
Biamp Announces
2021 Charitable
Grant Recipients
BIAMP ANNOUNCED three
winners of its 2021 Charitable
Grant Program, which
recognizes organizations
that share Biamp's vision for
using audiovisual technology
and engineering to enhance
the lives of those around us.
The 2021 winners are the
Rock 'n' Roll Camp for Girls,
Young Audiences of Oregon
& SW Washington, and the
Oregon Lions Sight & Hearing
Foundation.
Selected by Biamp's charitable
leadership committee,
each organization will receive
a $7,000 to $10,000 grant.
" Our mission is to connect
people through extraordinary
experiences, not only in the
AV industry but throughout
our communities as well, and
I'm incredibly proud to partner
with and support organizations
that share this vision, "
says Rashid Skaf, Biamp President,
CEO, and co-Chairman.
" Each of our grant winners
is making an impact in local
and underserved communities
and helping to connect
people through the power of
audiovisual technology. We
look forward to being a part
of their continued growth. "
In addition to the grant
program, the charitable
leadership committee lends
support to a variety of global
organizations and sponsors
volunteer opportunities for
Biamp employees. Past and
current partner organizations
include the Biamp PDX Jazz
Festival, Theater in the Grove,
Shared_Studios, and Habitat
for Humanity.
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Commercial Integrator September 2021

Table of Contents for the Digital Edition of Commercial Integrator September 2021

Commercial Integrator September 2021 - Cover1
Commercial Integrator September 2021 - Cover2
Commercial Integrator September 2021 - 1
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