NEWH - Winter 2021 - 49

INTERVIEW
Four Seasons Hotel Bangkok at Chao Phraya River
Four Seasons Hotel Firenze
Four Seasons Hotel Bangkok at Chao Phraya River
Four Seasons Resort Tamarindo, Mexico
decisions was to never put profit ahead of people. I believe a large part
of what we have been able to achieve to date is built on the strong
relationships we have with owners, partners, board members, and with
the thousands of employees around the world who help make the
company a success.
There were also the four strategic decisions I made over the years that
formed the foundation of Four Seasons, now known as the four pillars
of our business model: quality, service, culture, and brand. These pillars
evolved over 25 years, each supporting the one before and guiding our
global teams to focus on mid-sized hotels of exceptional quality, to define
true luxury by exceptional service, to create a service culture guided by
the Golden Rule, and to grow as a management company and build a brand
name synonymous with quality.
Together, the four pillars, along with our guiding principle of the Golden
Rule, have created a service culture that is renowned around the world and
is brought to life by our incredible people. Our people are the ones whose
genuine care and compassion have created the Four Seasons we know and
love today.
What role does Europe play in Four Seasons Hotels and Resorts' growth?
Europe plays a significant role in the history of Four Seasons and will
continue to be a key part of our future growth. Our first hotel in Europe, the
Inn on the Park London, now known as Four Seasons Hotel London at Park
Continued on p. 50 〉〉〉
Winter 2021 49
Four Seasons Private Residences 706 Mission Street San Francisco

NEWH - Winter 2021

Table of Contents for the Digital Edition of NEWH - Winter 2021

Contents
President's Letter
News
Guest Perspecitve
Equity, Inclusion, and Diversity
Who's Who
Conference Roundup
Have You Seen
Scholarships
Interview: Isadore Sharp
Sustainability
Q&A: Taylor Hoesley
Q&A: Tory Knoph
Q&A: Penny McPeak
Cover Story
Project: The Alloy King of Prussia
Project: Hakkasan Bodrum
Project: The Clift Royal Sonesta Hotel
Project: AC Hotel Washington DC Convention Center
Chapter Highlights
Save the Date
New Members
Partner Profiles
Sponsor Index
NEWH - Winter 2021 - FC
NEWH - Winter 2021 - Cover2
NEWH - Winter 2021 - Contents
NEWH - Winter 2021 - President's Letter
NEWH - Winter 2021 - 5
NEWH - Winter 2021 - 6
NEWH - Winter 2021 - 7
NEWH - Winter 2021 - News
NEWH - Winter 2021 - 9
NEWH - Winter 2021 - 10
NEWH - Winter 2021 - 11
NEWH - Winter 2021 - Guest Perspecitve
NEWH - Winter 2021 - 13
NEWH - Winter 2021 - 14
NEWH - Winter 2021 - 15
NEWH - Winter 2021 - Equity, Inclusion, and Diversity
NEWH - Winter 2021 - 17
NEWH - Winter 2021 - 18
NEWH - Winter 2021 - 19
NEWH - Winter 2021 - Who's Who
NEWH - Winter 2021 - 21
NEWH - Winter 2021 - 22
NEWH - Winter 2021 - 23
NEWH - Winter 2021 - 24
NEWH - Winter 2021 - 25
NEWH - Winter 2021 - 26
NEWH - Winter 2021 - 27
NEWH - Winter 2021 - 28
NEWH - Winter 2021 - 29
NEWH - Winter 2021 - 30
NEWH - Winter 2021 - 31
NEWH - Winter 2021 - Conference Roundup
NEWH - Winter 2021 - 33
NEWH - Winter 2021 - 34
NEWH - Winter 2021 - 35
NEWH - Winter 2021 - Have You Seen
NEWH - Winter 2021 - 37
NEWH - Winter 2021 - 38
NEWH - Winter 2021 - 39
NEWH - Winter 2021 - 40
NEWH - Winter 2021 - 41
NEWH - Winter 2021 - 42
NEWH - Winter 2021 - 43
NEWH - Winter 2021 - 44
NEWH - Winter 2021 - 45
NEWH - Winter 2021 - Scholarships
NEWH - Winter 2021 - 47
NEWH - Winter 2021 - Interview: Isadore Sharp
NEWH - Winter 2021 - 49
NEWH - Winter 2021 - 50
NEWH - Winter 2021 - 51
NEWH - Winter 2021 - Sustainability
NEWH - Winter 2021 - 53
NEWH - Winter 2021 - Q&A: Taylor Hoesley
NEWH - Winter 2021 - 55
NEWH - Winter 2021 - Q&A: Tory Knoph
NEWH - Winter 2021 - 57
NEWH - Winter 2021 - Q&A: Penny McPeak
NEWH - Winter 2021 - 59
NEWH - Winter 2021 - Cover Story
NEWH - Winter 2021 - 61
NEWH - Winter 2021 - Project: The Alloy King of Prussia
NEWH - Winter 2021 - 63
NEWH - Winter 2021 - 64
NEWH - Winter 2021 - 65
NEWH - Winter 2021 - Project: Hakkasan Bodrum
NEWH - Winter 2021 - 67
NEWH - Winter 2021 - 68
NEWH - Winter 2021 - 69
NEWH - Winter 2021 - Project: The Clift Royal Sonesta Hotel
NEWH - Winter 2021 - 71
NEWH - Winter 2021 - 72
NEWH - Winter 2021 - 73
NEWH - Winter 2021 - Project: AC Hotel Washington DC Convention Center
NEWH - Winter 2021 - 75
NEWH - Winter 2021 - 76
NEWH - Winter 2021 - 77
NEWH - Winter 2021 - Chapter Highlights
NEWH - Winter 2021 - 79
NEWH - Winter 2021 - 80
NEWH - Winter 2021 - 81
NEWH - Winter 2021 - 82
NEWH - Winter 2021 - 83
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NEWH - Winter 2021 - 95
NEWH - Winter 2021 - 96
NEWH - Winter 2021 - 97
NEWH - Winter 2021 - Save the Date
NEWH - Winter 2021 - 99
NEWH - Winter 2021 - New Members
NEWH - Winter 2021 - 101
NEWH - Winter 2021 - 102
NEWH - Winter 2021 - 103
NEWH - Winter 2021 - Partner Profiles
NEWH - Winter 2021 - 105
NEWH - Winter 2021 - Sponsor Index
NEWH - Winter 2021 - Cover3
NEWH - Winter 2021 - Cover4
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