OPERATIONS Hiring and Training Managemen t I PAGE 30 Delivery Logistics: Pizza Man Dan offers his opinions and insights on third-party delivery By Dan Collier T he business of pizza delivery has changed. Third-Party Delivery Services like GrubHub, Uber Eats, and DoorDash have created options for both customers and pizzeria owners. Consider this: food delivery in the United States increased by 30 percent from 2019-2021 to 28.4 billion dollars. This unprecedented growth certainly was a result of COVID restrictions, but the growth in restaurant delivery is expected to continue at a rate of over eight percent annually*. If your pizzeria is to benefit from this growth by delivering your food to the customer, you are faced with a decision: Third Party or DIY (do it yourself). Let us begin by defining what a Third Party Delivery Service (3PDS) is. 3PDS are like anchovies on pizza. You either love 'em or you hate 'em. There is probably more of the latter going around among our pizza peers, but 26 / PIZZATODAY.COM / JULY 2021http://www.PIZZATODAY.COM