Pizza Today - December 2021 - 16

BUILDING BLOCKS N I C K B OG A C Z
Drafting Your First Job Description?
I
n the previous installment of
Building Blocks, we explained
which management positions are
required to run a successful pizzeria -
now we need to defi ne them.
Before you identify the potential
managers within your organization or
make the proper hires - or at least
before they begin serving in their new
roles - ensure you have complete job
descriptions. Each manager will have
diff erent duties, so take them one by
one. Begin by summarizing the duties
and characteristics of the position,
then address daily activities in detail.
Below is a full example of a
job description for an assistant
manager position. Feel free to use
this as a template for your own job
descriptions:
Title: Assistant Manager
Reports to Owner/Regional Chef/
General Manager
Summary of Position:
Oversee and coordinate planning,
organizing and training and
demonstrate the leadership necessary
to achieve our stated objectives in
sales, costs, employee retention, guest
service and satisfaction, food quality,
cleanliness and sanitation.
Duties & Responsibilities:
* Understand completely all
policies, procedures, standards,
specifi cations, guidelines and
training programs.
* Ensure that all guests feel
welcome and are given
responsive, friendly and
courteous service at all times.
* Ensure that all food and
products are consistently
prepared and served according
to the restaurant's recipes,
portioning, cooking and serving
standards.
* Achieve company objectives in
sales, service, quality, appearance
of facility and sanitation and
cleanliness through training
of employees and creating a
positive, productive working
environment.
* Control cash and other receipts
by adhering to cash handling
and reconciliation procedures
in accordance with restaurant
policies and procedures.
* Make employment and
termination decisions consistent
with General Manager
Guidelines for approval or
review.
* Fill in where needed to ensure
guest service standards and
effi cient operations.
* Continually strive to develop
your staff in all areas of
managerial and professional
development.
* Prepare all required paperwork,
including forms, reports and
schedules in an organized and
timely manner.
* Ensure that all equipment is
kept clean and kept in excellent
working condition through
personal inspection and by
following the restaurant's
preventative maintenance
programs.
* Ensure that all products are
received in correct unit count
and condition and deliveries
are performed in accordance
with the restaurant's receiving
policies and procedures.
* Schedule labor as required by
anticipated business activity
while ensuring that all positions
are staff ed when and as needed
and labor cost objectives are
met.
* Be knowledgeable of restaurant
policies regarding personnel
and administer prompt, fair
and consistent corrective action
for any and all violations of
company policies, rules and
procedures.
* Fully understand and comply
with all federal, state, county
and municipal regulations
that pertain to health, safety
and labor requirements of
the restaurant, employees and
guests.
* Provide advice and suggestions
to the General Manager as
needed.
It is crucial that each manager has
a clear job description. If you would
like examples of job descriptions for
other positions, please e-mail me at
pizzadrafthouse@gmail.com, and I
will send you more examples to help
you create your own. And once your
job descriptions are drafted, we can
talk about how to hold managers
accountable to their duties.
NICK BOGACZ is the founder and president of Caliente Pizza & Draft House in Pittsburgh. Instagram: @caliente_pizza
16 / PIZZATODAY.COM / DECEMBER 2021

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Pizza Today - December 2021

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