Pizza Today - January 2022 - 30

OPERATIONS
Employee
Expectations
Do employers really know
what workers want?
By Nora Caley
Photo Josh Keown
T
he biggest secret in the pizza
industry is not a sauce recipe
but a human resources question:
what do employees really want? While
that sounds like the setup for a joke -
the punchline would be some variation
of " more money, " or " not to work, " -
pizzeria owners are not in a laughing
mood. It has been diffi cult to guess
what workers want, and raising wages
has not solved the mystery of how to
attract workers and help them thrive.
Th ere has been much research on
employee expectations, especially on
what young workers want. One study
from the Novak Leadership Institute
at the University of Missouri and
Kansas State University found that
workers ages 21 to 34 place more value
on respectful communication than on
fun perks. (Incidentally, the Novak
Institute was endowed by David
Novak, a retired CEO of Yum!
Brands.) Research from Gallup notes
30 / PIZZATODAY.COM / JANUARY 2022
that millennials and Gen Z want employers
that care about their wellbeing,
are ethical and transparent leaders and
provide a diverse and inclusive workplace.
Meanwhile a survey by the small
business network Alignable found the
top expectations among employees
are fl exible hours (22.6 percent), and
fi nancial compensation (21.5 percent).
Th ere are also pandemic-related
expectations. A recent Harris Poll
found that 47 percent of adults said
they would be more likely to accept a
job off er from a company that has an
employee vaccine mandate. Of those,
59 percent cited " increased comfort
interacting with coworkers, " and
58 percent cited " a sense of personal
safety " as the reason.
Having a say
Th e pandemic helped the leadership
at Pizzeria Lola in Minneapolis fi gure
out that employees wanted to eliminate
the wage gap between front and back
of the house. Much of the team was
laid off at the start of the pandemic,
and the remaining staff worked when
the restaurant off ered takeout only, and
everyone earned the same fl at hourly
wage. Later, Pizzeria Lola reopened
with full service, and implemented a
21 percent surcharge instead of tipping.
Th e amount is distributed among all
workers, and the results have been
positive.
" People want a more consistent connection,
more consistent teamwork, "
says store director Emily O'Brien. " It's
leading to less confl ict, more empathy,
and working together through problems
instead of working on separate
teams. "
Pizzeria Lola's compensation model
is one example of the business's shared
facilitator leadership. Employees are
encouraged to ask questions, share
suggestions and off er input for a range

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Pizza Today - January 2022

Table of Contents for the Digital Edition of Pizza Today - January 2022

Pizza Today - January 2022 - CT1
Pizza Today - January 2022 - CT2
Pizza Today - January 2022 - Cover1
Pizza Today - January 2022 - Cover2
Pizza Today - January 2022 - 3
Pizza Today - January 2022 - 4
Pizza Today - January 2022 - 5
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Pizza Today - January 2022 - Cover3
Pizza Today - January 2022 - Cover4
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