Pizza Today - August 2022 - 32

enue, single-unit pizzerias, Regents
Pizzeria is a Southern California
staple for tasty pies and craft beer,
the latter being what drives the
150-seat restaurant's unique service
model.
Upon entering Regents, guests are
directed to the rear of the eatery. If
guests only want food, they veer left
to order at one of three registers. If
guests want food and beer, however,
they head right to the Regents' bar,
which also hosts three registers.
" We force a choice, " Regents
owner Bill Vivian says.
San Diego's savvy and sophisticated
beer crowd wants a beer
authority sharing knowledge and
smart recommendations, Vivian
says. As all of Regents' bartenders
are Cicerone-certified beer servers,
they can hold their own discussing
the pizzeria's rotating 32-tap
selection.
" You can't BS a beer nerd, " Vivian
says, who calls this model best for
Regents' beer-loving customers as
well as its bartenders who receive
tips on food and drink. (The three
food-only registers tip pool.)
After guests place their order,
they take a number to their table
and await tableside delivery. If
guests wish to grab another beer,
they return to the bar. Though
Regents experimented with roving
bartenders, that practice failed to
click.
" We found our guests preferred
walking back up to the bar for
another interaction with the
bartender, " Vivian says.
A 40-year veteran of the
restaurant business, Vivian says the
Regents' model mixes the speed,
efficiency and cost savings
engrained in quick-service operations
with the product knowledge
and high-touch service present in
successful full-service restaurants.
" It's a model that gives us the best
of both worlds and enables us to
focus our resources on the quality of
the food and personnel, " he says.
A tip for his fellow operators: " All
guests are looking for a fun experience
and to connect with other
people, so think about ways you can
foster both to deliver on expectations. "
DANIEL
P. SMITH Chicago-based
writer has covered business issues and
best practices for a variety of trade
publications, newspapers, and magazines.
http://www.GalbaniPro.com/history

Pizza Today - August 2022

Table of Contents for the Digital Edition of Pizza Today - August 2022

PIZZERIA OF THE YEAR
Employee Ownership
Fall Menu Favorites
Blended Service Models
Pickles on Pizza
Commentary
Digital
Conversation
Mike's Monthly Tip
Man on the Street
Building Blocks
On Deck
Knead to Know
Destinations
Product Showcase
Pizza Today Yellow Pages
The Marketplace
Expo Spotlight
Pizza Today - August 2022 - CT1
Pizza Today - August 2022 - CT2
Pizza Today - August 2022 - Cover1
Pizza Today - August 2022 - Cover2
Pizza Today - August 2022 - Commentary
Pizza Today - August 2022 - 4
Pizza Today - August 2022 - 5
Pizza Today - August 2022 - 6
Pizza Today - August 2022 - 7
Pizza Today - August 2022 - Digital
Pizza Today - August 2022 - 9
Pizza Today - August 2022 - Conversation
Pizza Today - August 2022 - 11
Pizza Today - August 2022 - Mike's Monthly Tip
Pizza Today - August 2022 - 13
Pizza Today - August 2022 - Man on the Street
Pizza Today - August 2022 - 15
Pizza Today - August 2022 - Building Blocks
Pizza Today - August 2022 - 17
Pizza Today - August 2022 - On Deck
Pizza Today - August 2022 - 19
Pizza Today - August 2022 - Knead to Know
Pizza Today - August 2022 - 21
Pizza Today - August 2022 - 22
Pizza Today - August 2022 - 23
Pizza Today - August 2022 - Destinations
Pizza Today - August 2022 - 25
Pizza Today - August 2022 - Employee Ownership
Pizza Today - August 2022 - 27
Pizza Today - August 2022 - 28
Pizza Today - August 2022 - 29
Pizza Today - August 2022 - Blended Service Models
Pizza Today - August 2022 - 31
Pizza Today - August 2022 - 32
Pizza Today - August 2022 - 33
Pizza Today - August 2022 - Pickles on Pizza
Pizza Today - August 2022 - 35
Pizza Today - August 2022 - 36
Pizza Today - August 2022 - 37
Pizza Today - August 2022 - Fall Menu Favorites
Pizza Today - August 2022 - 39
Pizza Today - August 2022 - PIZZERIA OF THE YEAR
Pizza Today - August 2022 - 41
Pizza Today - August 2022 - 42
Pizza Today - August 2022 - 43
Pizza Today - August 2022 - 44
Pizza Today - August 2022 - 45
Pizza Today - August 2022 - 46
Pizza Today - August 2022 - 47
Pizza Today - August 2022 - 48
Pizza Today - August 2022 - 49
Pizza Today - August 2022 - Product Showcase
Pizza Today - August 2022 - 51
Pizza Today - August 2022 - Pizza Today Yellow Pages
Pizza Today - August 2022 - 53
Pizza Today - August 2022 - 54
Pizza Today - August 2022 - 55
Pizza Today - August 2022 - 56
Pizza Today - August 2022 - 57
Pizza Today - August 2022 - The Marketplace
Pizza Today - August 2022 - 59
Pizza Today - August 2022 - 60
Pizza Today - August 2022 - 61
Pizza Today - August 2022 - 62
Pizza Today - August 2022 - 63
Pizza Today - August 2022 - 64
Pizza Today - August 2022 - 65
Pizza Today - August 2022 - Expo Spotlight
Pizza Today - August 2022 - Cover3
Pizza Today - August 2022 - Cover4
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