Pizza Today_February 23 - 16

BUILDING BLOCKS N I C K B OG A C Z
behaviors in the pizzeria. I fi rmly believe
that you get what you tolerate. Take
timeliness as an example - do your
employees show up on time? Are they
fi ve minutes early for each shift? Are
they fi ve to 10 minutes late for each shift,
or do they literally show up whenever
they want. Th ink about those questions.
More importantly, think about how you
react to each situation.
Also consider that your employees
often mirror your behavior. So, if you
are a few minutes late or worse for each
shift, or even just a couple times a week,
then they might believe they know what
they can get away with. Nobody respects
someone who throws rocks at glass
houses, so it starts and ends with you.
Stay Out of the Pool
Th e same goes for gossip. Nothing
Bad Hire?
Don't blame others. Look in the mirror.
W
barrel.
But if that's true, why do we as
pizzeria owners tolerate the bad apples
on our staff s? Obviously, no one wants
to have malcontents bringing down
morale and performance, but sometimes
bad behaviors develop over time
and problems don't become clear until
it is too late.
Look in the Mirror
As easy as it is to blame that
employee for their actions and
attitude, I know all roads ultimately
lead back to the employer -me.
e all know the saying
about subpar employees:
One bad apple ruins the
Sometimes, a bad apple simply was a
bad hire. In that case, maybe I missed
a red fl ag during the interview.
Perhaps because we needed an
employee so badly, I overlooked how
many jobs they blew through in the
past few years.
Even if I'm not the one who hired
the employee, I might carry some of
the blame for the misstep. Perhaps
I didn't properly train my team and
my managers on how to hire, what
warning signs to look for during an
interview, and what type of potential
employee to avoid.
Set the Example
You should consider the overall
kills camaraderie and teamwork quicker
than gossip. Whether it's gabbing about
who is lazy and didn't take out the trash
last night or who is dating whom, by the
time the gossip gets back to the subjects
of the chatter, it's never the same thing
that was originally said. Th is Telephone
Game is often very hurtful and makes
them feel worse. Most of us have been
there - it's not great.
Once again, if it is something that
you put up with, it will fester. We have a
saying at each managers meeting: Don't
(expletive) in the pool, and don't swim in
the pool. It means that even if you can't
completely stop gossip, don't partake in
it, and do not stir it up. It will make it
easier when you try to tamp down these
damaging behaviors.
Manager meetings are the perfect
place to talk about what is acceptable,
what is not, and to share strategies on
improving morale. How to conduct an
eff ective manager meeting is what we'll
discuss in our next installment.
NICK BOGACZ is the founder and president of Caliente Pizza & Draft House in Pittsburgh. Instagram: @caliente_pizza
16 / PIZZATODAY.COM / FEBRUARY 2023
http://www.PIZZATODAY.COM

Pizza Today_February 23

Table of Contents for the Digital Edition of Pizza Today_February 23

Pizza Today_February 23 - CT1
Pizza Today_February 23 - CT2
Pizza Today_February 23 - Cover1
Pizza Today_February 23 - Cover2
Pizza Today_February 23 - 3
Pizza Today_February 23 - 4
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Pizza Today_February 23 - Cover3
Pizza Today_February 23 - Cover4
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https://www.nxtbook.com/nxtbooks/pizzatoday/201912
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https://www.nxtbook.com/nxtbooks/pizzatoday/201903
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https://www.nxtbook.com/nxtbooks/pizzatoday/201901
https://www.nxtbook.com/nxtbooks/pizzatoday/201812
https://www.nxtbook.com/nxtbooks/pizzatoday/201811
https://www.nxtbook.com/nxtbooks/pizzatoday/201810
https://www.nxtbook.com/nxtbooks/pizzatoday/201809
https://www.nxtbook.com/nxtbooks/pizzatoday/201808
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https://www.nxtbook.com/nxtbooks/pizzatoday/201801
https://www.nxtbook.com/nxtbooks/pizzatoday/201712
https://www.nxtbook.com/nxtbooks/pizzatoday/201711
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https://www.nxtbook.com/nxtbooks/pizzatoday/201709
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https://www.nxtbook.com/nxtbooks/pizzatoday/201612
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https://www.nxtbook.com/nxtbooks/pizzatoday/201609
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