Pizza Today -March 2023 - 12

MIKE'S MONTHLY TIP
MIKE BAUSCH
in several ways, and before you get
in your head that it's not your thing,
it's not my thing either. I go online
and fi nd someone to build out these
forms. A site like Fiverr is excellent for
outsourcing this cheaply. If you want a
corrective action form done eff ectively,
create it online so your employee can
fi ll it out on their phone with their
password-protected login into your
Google Drive. Th en it will just submit
an e-mail to wherever it needs to go
instead of on paper in an offi ce no one
sees.
Th en to ensure that staff can access
Obvious Execution
D
o you have a system you've
created for your business
that you're proud of? A
system or protocol you know will
make the work smoother; however,
for all your good intentions, it's not
landing with your people. Th e culprit
is most likely a lack of obvious execution.
Obvious execution means the
staff knows exactly where to go to get
the answer to all of the day-to-day
issues without guessing or needing
to ask someone. All recipes are
available at arm's reach, on paper and
video, and every server knows the
side-work protocol; even managerial
tasks and forms like write-ups are all
INCREDIBLY accessible. If it's not
stupidly obvious how to do it and
where to put it, get it, send it and
approve it, it won't dependably get
done the right way every time.
Some tasks coast on their necessity
and daily redundancy. Th at's the reason
they get done correctly. Th e items
that become loose and unregulated
are the ones performed less often.
Th is situation leads to ambiguity and
a crew needing to be more informed
about performing a task correctly.
In a previous article, I wrote about
employee PTO and how it took much
work to get it done correctly. Some
staff might send it in as an e-mail;
some wanted to request it in the
scheduler, and some just told a manager.
Top-level staff needed to fi gure
out where to turn with 100 percent
certainty. So we made a focused and
clear task one notch better; we made
it obvious. Instead of the protocol
written in a book or an old e-mail,
we changed it to a QR code in the
offi ce that, when scanned, brings the
manager to a form fi ll.
With modern tools, it's never been
easier to over-communicate quickly
and easily with QR codes and online
forms.
Google Drive is what I prefer for
its ability to have forms, Google
Sheets, and Google Docs all password
protected. G-Suite is a great
tool to use in a restaurant. I use forms
it quickly, create a QR code of all the
forms they'll need or have all those
forms on just one Google Doc with
links to the forms in the offi ce so that
they can scan and know exactly where
the employee tardiness form is or
driver form, insurance forms, whatever
it is. It's fi nally time to make this stupider
and simpler because technology
has caught up.
For creating multiple QR codes,
I suggest a paid QR code generator
website like qrstuff .com. On a site like
this you can change the QR code on
the back end. Th is change is called
the dynamic QR code instead of one
directly linked to the website. Th at
means if you need to change where
that QR code links to, you can at any
time. Th en take that code, make it into
a sticker, put it where every manager
sees it, and your staff has easy access
to whatever they need, and they're
only able to access it if you've allowed
it through Google Permissions. Th is
sounds super techy, but it's never been
easier. All it requires is a QR code
generator website - preferably paid,
Google, and someone to build out
forms, and you will fi nally get traction
on the systems to get done the right
way.
MIKE BAUSCH is the owner of Andolini's Pizzeria in Tulsa, Oklahoma. Instagram: @mikeybausch
12 / PIZZATODAY.COM / MARCH 2023

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Pizza Today -March 2023

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