Pizza Today -March 2023 - 38

OPERATIONS
You Get the
Staff You
Deserve
Training is an
investment
By Mike Bausch
38 / PIZZATODAY.COM / MARCH 2023
T
he quality of your training directly
correlates to your team's potential
success, which affects the quality
of your food and the end customer dining
experiences. Great businesses have great
training. Whole Foods, The Four Seasons
etc. and Disney, there's no debating
it, it's an absolute fact. When a business
shortchanges training, they choose not to
invest in employees. No investment equals
no return on investment.
Here are the fundamentals and
next-level steps for a solid training
program.
At a minimum, training should
be five days carved out into orientation,
culture, process and then each
menu item with repetition or diving
into service standards for guest facing
employees. All this should be performed
multiple times until they grasp it, not
simply fight or flight. The result is often
flight when training is designed as fight
or flight. They quit or are quickly fired
for performance issues they had no
grasp of to begin with. In that scenario
you're left with what you might believe
to be an elite crew who don't need a lot
of handholding, the ones who made the
cut; when in reality, you have people just
scratching the surface of their potential.
Potentially great employees are limited,
and the rest are unfocused automatons
running out the clock.
Your goal is not to cull the herd. Your
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Pizza Today -March 2023

Table of Contents for the Digital Edition of Pizza Today -March 2023

Pizza Today -March 2023 - CT1
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Pizza Today -March 2023 - Cover1
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Pizza Today -March 2023 - Cover3
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