Pizza Today - June 2024 - 38

What Happens When
You Lose a Key Employee?
Action step to take when losing an employee you really needed to keep
BY MELISSA RICKMAN
T
his topic hits close
to home for most
operators. In fact,
as I sit here writing
this article my assistant manager is
working out the last of her twoweek
notice, which she gave via
e-mail the day after her boss, our
GM, left for vacation. The truth
is that there is never a good time
to lose a key employee. Although,
some times are worse than others.
A very long time ago, I hired
my first GM, and one of the first
things he said to me was " We all
have an expiration date " Oof! Those
words turned my stomach and
kept me up all night. The truth is
I was still really naive at that point
38 / PIZZATODAY.COM / JUNE 2024
in my career. I thought if I could
provide " all of the things " that my
employees were looking for in a
restaurant job, they'd stay with me
for the long haul. The truth is that
we are in a very transient industry.
Yes, there are those loyal employees
who will be loyal to you for years,
but those folks are the exception to
the rule. That GM taught me one
of the most valuable lessons there
is to learn. While I am not saying
that we should live in fear of that
day, I am saying that we should do
everything we can to prepare for
that day.
Below is my " Emergency Triage
List " . I follow these steps to help
myself and my team navigate these
most difficult times that follow the
loss of a key team member.
Just Breathe
Keep calm - know that this too
shall pass. Your team needs a strong
leader and they are looking to you
for guidance but more
importantly to know that everything
will be okay. If you worry, they
will worry too. Take a deep breath
and remember that this is all part of
the journey, things always work out
as they should.
Lead
Resist the urge to jump in and
row! Think about a rowing team,
if the steersman is back with the
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Pizza Today - June 2024

Table of Contents for the Digital Edition of Pizza Today - June 2024

Pizza Today - June 2024 - CT1
Pizza Today - June 2024 - CT2
Pizza Today - June 2024 - Cover1
Pizza Today - June 2024 - Cover2
Pizza Today - June 2024 - 3
Pizza Today - June 2024 - 4
Pizza Today - June 2024 - 5
Pizza Today - June 2024 - 6
Pizza Today - June 2024 - 7
Pizza Today - June 2024 - 8
Pizza Today - June 2024 - 9
Pizza Today - June 2024 - 10
Pizza Today - June 2024 - 11
Pizza Today - June 2024 - 12
Pizza Today - June 2024 - 13
Pizza Today - June 2024 - 14
Pizza Today - June 2024 - 15
Pizza Today - June 2024 - 16
Pizza Today - June 2024 - 17
Pizza Today - June 2024 - 18
Pizza Today - June 2024 - 19
Pizza Today - June 2024 - 20
Pizza Today - June 2024 - 21
Pizza Today - June 2024 - 22
Pizza Today - June 2024 - 23
Pizza Today - June 2024 - 24
Pizza Today - June 2024 - 25
Pizza Today - June 2024 - 26
Pizza Today - June 2024 - 27
Pizza Today - June 2024 - 28
Pizza Today - June 2024 - 29
Pizza Today - June 2024 - 30
Pizza Today - June 2024 - 31
Pizza Today - June 2024 - 32
Pizza Today - June 2024 - 33
Pizza Today - June 2024 - 34
Pizza Today - June 2024 - 35
Pizza Today - June 2024 - 36
Pizza Today - June 2024 - 37
Pizza Today - June 2024 - 38
Pizza Today - June 2024 - 39
Pizza Today - June 2024 - 40
Pizza Today - June 2024 - 41
Pizza Today - June 2024 - 42
Pizza Today - June 2024 - 43
Pizza Today - June 2024 - 44
Pizza Today - June 2024 - 45
Pizza Today - June 2024 - 46
Pizza Today - June 2024 - 47
Pizza Today - June 2024 - 48
Pizza Today - June 2024 - 49
Pizza Today - June 2024 - 50
Pizza Today - June 2024 - Cover3
Pizza Today - June 2024 - Cover4
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