Pizza Today - June 2024 - 39

rest of the team rowing,
who is steering the
boat? I love this analogy
because the roles of the
steersman and a restaurant
manager or owner/
manager are essentially
the same - Keeping
the team safe by avoiding
obstacles, making
sure that the rules of
the " race " are followed,
steering the boat, stay in
command at all times,
coach when necessary,
provide feedback to
the team, make tactical
decisions when required
and take full responsibility
for the boat and
the team. If you or your
manager are consumed
with working the line
or serving tables who is
leading your team? I am
not saying you shouldn't
help, but you cannot
abdicate your role. You must strive to
find balance in times of imbalance.
Think outside the box to find ways to
work with the team you have. Consider
modifying your business hours
or moving to a limited menu until you
can fill the position. Don't forget to
take time for yourself when you can.
Identify
Identify those on your team that
can help you. I guarantee that there
are people on your team that want to
help you. While they may not want to
be a manager, would they be willing
to open the store in the morning and
put out the drawer or check sidework,
close the drawer, and lock up at the
end of the night? The truth is that
most people want to help, it makes
them feel good inside, think about
how good you feel when you help
others.
Boundaries
Set a goal for how long you
will take on these
extra responsibilities. There is
something about creating a
deadline that creates urgency.
where there is urgency, there is
open-mindedness and creativity,
and that is where we find
solutions.
Non-negotiables
Decide ahead of time what
your non-negotiables are.
These are tasks that no matter
how shorthanded you are
must be done! At the top of
our list at Wholly Stromboli,
are inventory and stock counts
because you only have to skip
one before your data becomes
irrelevant.
Communicate
Communicate with your
Delegate
Identify tasks that can be delegated
to others. Can someone help with a
specific task, or can it be broken down
into smaller tasks?
When my sauté chef Russcel's life
was cut short by an act of domestic
violence, we found ourselves in a big
bind! Russcel was the backbone of our
sauté line. She made all of our sauces,
and pastas, and got us ready for service
each day. She worked all six days we
were open. In her sudden absence, I
had no one to fill her shoes. While I
did have to take on her shifts in the
interim, I was able to share some of
the load so that I could still lead my
team and fulfill my responsibilities as
an owner/manager. Servers could help
me portion pasta, help with mise en
plas for sauces, and other small tasks.
My other cooks could come in earlier
to help run the line so I could run
payroll. It took a village, but we made
it work.
team. You may want to hide
in your office and stew over
all of the things that are going to land
squarely in your lap, but you've got to
pull up your big girl pants, put on a
smile, and talk to your team. Tell them
you need their help and that you will
get through it together. If you don't
tell them what has happened, what
your plan is, and what you need from
them they will make up their own
(much juicer version) of the truth!
Believe!
Remember that you've got this! No
matter what life throws at you, it is all
part of the journey, people come into
your life for a season and a reason,
and they leave just the same. Take the
lesson from the experience and grow
from it. Find ways to improve and be
open to what comes next!
MELISSA RICKMAN is co-founder
of Wholly Stromboli in Fort Lupton,
Colorado, and member of the World Pizza
Champions.

Pizza Today - June 2024

Table of Contents for the Digital Edition of Pizza Today - June 2024

Pizza Today - June 2024 - CT1
Pizza Today - June 2024 - CT2
Pizza Today - June 2024 - Cover1
Pizza Today - June 2024 - Cover2
Pizza Today - June 2024 - 3
Pizza Today - June 2024 - 4
Pizza Today - June 2024 - 5
Pizza Today - June 2024 - 6
Pizza Today - June 2024 - 7
Pizza Today - June 2024 - 8
Pizza Today - June 2024 - 9
Pizza Today - June 2024 - 10
Pizza Today - June 2024 - 11
Pizza Today - June 2024 - 12
Pizza Today - June 2024 - 13
Pizza Today - June 2024 - 14
Pizza Today - June 2024 - 15
Pizza Today - June 2024 - 16
Pizza Today - June 2024 - 17
Pizza Today - June 2024 - 18
Pizza Today - June 2024 - 19
Pizza Today - June 2024 - 20
Pizza Today - June 2024 - 21
Pizza Today - June 2024 - 22
Pizza Today - June 2024 - 23
Pizza Today - June 2024 - 24
Pizza Today - June 2024 - 25
Pizza Today - June 2024 - 26
Pizza Today - June 2024 - 27
Pizza Today - June 2024 - 28
Pizza Today - June 2024 - 29
Pizza Today - June 2024 - 30
Pizza Today - June 2024 - 31
Pizza Today - June 2024 - 32
Pizza Today - June 2024 - 33
Pizza Today - June 2024 - 34
Pizza Today - June 2024 - 35
Pizza Today - June 2024 - 36
Pizza Today - June 2024 - 37
Pizza Today - June 2024 - 38
Pizza Today - June 2024 - 39
Pizza Today - June 2024 - 40
Pizza Today - June 2024 - 41
Pizza Today - June 2024 - 42
Pizza Today - June 2024 - 43
Pizza Today - June 2024 - 44
Pizza Today - June 2024 - 45
Pizza Today - June 2024 - 46
Pizza Today - June 2024 - 47
Pizza Today - June 2024 - 48
Pizza Today - June 2024 - 49
Pizza Today - June 2024 - 50
Pizza Today - June 2024 - Cover3
Pizza Today - June 2024 - Cover4
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