Pizza Today - July 2024 - 26

OPERATIONS
asboestock.com
How to avoid disputes between owners
Learn effective tools to navigate conflicts
By Annelise Kelly
M
any pizzerias are
owned in partnership.
Whether it's a multigenerational
family
operation, friends pursuing their pizza
passion together, or a purely business
relationship, having multiple owners
has many advantages. It allows you to
share the responsibility, workload and
financial burden while expanding your
business's pool of expertise.
However, conflicts will eventually
arise.
Richard Birke, a dispute resolution
service provider and law professor,
reminds us that it's " very important
for people to be mindful that not all
conflict is bad. " Birke is senior vice
president at JAMS Dispute Resolution
and executive director at the JAMS
Institute, the teaching division of
JAMS. When disagreements " generate
26 / PIZZATODAY.COM /JULY 2024
a lot of different ideas and people are
defending their ideas, that's good. " He
observes these " thoughtful debates are
going to create better options and it
leads to better outcomes. "
If you want to your business to
thrive, dealing productively with conflict
is essential. It's important to accept
that clashes are inevitable and not an
inherent problem. Plan ahead to avoid
them and bring your best self to the
negotiating table when addressing
them.
PREVENTING CONFLICT
Here's how to minimize conflict in
the first place, and strategies to deal
with it when it does come up.
Set Clear Expectations
Ideally, you made clear agreements
on dividing responsibilities when
launching your partnership. If you
didn't, do it ASAP. Consider each party's
experience, expertise and passion,
and lay out individual responsibilities in
detail. In addition to averting conflict,
this should also help prevent important
issues from falling through the cracks.
Put It in Writing
Put your agreements in writing.
From a purely operational perspective,
having everything written down
improves clarity, avoids confusion and
doesn't rely on anyone's imperfect
memory. " Written communication is
very effective, " says Dionne M. King,
CEO and strategic consultant of DMK
Consults, where she provides alternative
dispute resolution, diversity and
equity training and executive coaching.
" It allows us to go back and refresh our
memory - this is what we agreed on,
this is why we agreed on it. "

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Pizza Today - July 2024

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