Contents August 2021 Vol. 43 | No. 8 FEATURES 26 | SoSecure Shows ADT Anything but So-So The industry's largest provider is turning heads with a mobile COVER STORY phone app that is easy to use and bursting with useful features. Find out all about it and other reasons why ADT is 2021's Monitoring Technology Marvel Award winner. By Scott Goldfine RUNNERS-UP ▶ Acadian's AI Thwarts False Alarms Acadian utilizes the Calipsa False Alarm Filtering Platform, an AI-powered, Cloud-based video analytics solution, to significantly reduce false alarms. ▶ General Monitoring's Top Tech Generates Results Deployment of Bold's Stages Automation has allowed XML API integrations that have enabled GMS' multiple upgrades and advanced technology implementations. 26 34 | Monitoring Stations Stand Tall, Answer Call During COVID When the pandemic struck, organizations that monitor alarm signals were among those that had to pivot most drastically to uphold the integrity of emergency response. That's top of mind as execs from leading wholesale providers tell how they continue to help their dealers excel. By Scott Goldfine 42 | Residential Monitoring Eclipses $50 RMR Mark The average recurring revenue per residential account for all monitored services is $51.58 according to SSI's 2021 Monitoring Deep Dive survey. Despite the pandemic, the number of monitored accounts also rose; likewise for commercial. By Scott Goldfine 34 SMARTS & PARTS 22 | Tech Talk Technician personal safety 101. By Bob Dolph 24 | Fireside Chat Sunset crunch time. By Shane Clary View extended versions of SSI columns online at securitysales.com/columns 2 50 | All That MVP Glitters Is Gold It can be argued that security dealers and integrators are only as good as the devices they sell. SSI's Most Valuable Product (MVP) Awards uncovers the solutions to turn you from a benchwarmer into an all-star. By Steve Karantzoulidis EXECUTIVE DECISIONS 56 | Monitoring Matters Making sure your communication methods are up with the times. By Morgan Hertel 57 | Business Fitness Mapping the change process. By Paul Boucherle 58 | Legal Briefing What to know when servicing clients outside your state. By Ken Kirschenbaum 59 | Big Idea Practical advice for selling your business. By Ron Davis Security Sales & Integration AUGUST 2021 securitysales.com 42 The Monitoring Issuehttp://www.securitysales.com/columns http://www.securitysales.com