Security Sales & Integration August 2021 - 27

provide a service to one another on-demand
through an app.
With these tremendous conveniences also
comes risk and concern for personal safety. Extending
its protection to customers outside of
their homes is what led ADT to create new mobile
safety products for people on the go, whether
they're delivering groceries, taking a rideshare
home from a night out or venturing out further
from a hotel in a new city on a peaceful walk.
The provider's mobile safety solution is available
in two ways: direct to customers through
the SoSecure by ADT app and through partners
(a network of around 200 authorized dealers)
that use the Safe by ADT platform to provide
the service to their customers via a native app
experience. In either case, end users are served
by the same 24/7 ADT professional monitoring
and emergency response facilities from the
palm of their hand, virtually wherever they are.
ADT owns and operates nine UL certified
monitoring centers within the U.S., from
which it serves in excess of six million accounts.
Those central station locations are: Jacksonville
and Longwood, Fla., Rochester, N.Y., Wichita,
Kan., Irving, Texas, Knoxville, Tenn., Cypress,
Calif., and Manasquan, N.J.
" Our hardware, communications systems,
multiple centers, security layers and receiver losecuritysales.com
cations
all contribute to ADT's thorough level of
fault tolerance and backup capabilities, " says Nakatani.
" All our equipment is consistently tested
and our centers are spread out across the country
to prevent us from being affected by natural
disasters. We use a virtual queuing system that
allows all our operators to work from anywhere. "
Solution Packed With Features
As described at the outset, SoSecure gives customers
access to ADT's 24/7 agents with a
simple swipe, tap or voice command on their
mobile phone. GPS location, personally identifiable
details and any available contextual data
is shared with emergency responders. SoSecure's
core safety features, including sending an
SOS alert by sliding a button or via SMS chat,
are free for everyone. Additional safety features
are available for purchase.
In totality, SoSecure's capabilities are . . .
GPS Coordination: When a user triggers an
alert through SoSecure, the app gains access
to the user's GPS coordinates (something not
all 911 centers are set up to receive) and transmits
it to ADT to best determine where they
are located.
Discreet Chat: Users can discreetly connect
ADT has extended protection
beyond homes with mobile
safety products for people on
the go, whether delivering groceries,
taking a rideshare home
or venturing out of a hotel in a
new city on a peaceful walk.
The Marvel
Award provides
recognition
for monitoring
centers creating
and/or using
cutting-edge
technology.
AUGUST 2021 Security Sales & Integration 27
http://www.securitysales.com
Security Sales & Integration August 2021

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