Security Sales & Integration August 2021 - 34

Management
Rapid Response Monitoring runs
fully redundant, bi-coastal facilities
in Syracuse, N.Y., (75K sq. ft.) and
Corona, Calif. (35K).
Monitoring Stations Stand Tall,
Answer Call During COVID
When the pandemic struck, organizations that monitor
alarm signals were among those that had to pivot
most drastically to uphold the integrity of emergency
response. That's top of mind as execs from leading
wholesale providers tell how they continue to help
their dealers excel. By Scott Goldfıne
P
34
erhaps central stations should add
beverages to their array of value-added
services. Th at suggestion
is not so farfetched after witnessing
how nimbly the electronic security industry's
third-party wholesale monitoring centers
adapted to the previously unimaginable challenges
of a pandemic - making lemonade out
of the mother of all lemons. While it helped that
these facilities were designed with redundancy
and to withstand natural disasters, COVID-19
Security Sales & Integration AUGUST 2021
wrought unforeseen circumstances.
Having confronted that daunting dilemma by
rising above and beyond to maintain the continuity
of alarms and related response and service
needs, these providers are now primed to continue
elevating dealer businesses and delighting their
end customers. Now that is indeed refreshing.
Assessing the impact, outcomes and future
manifestations of the pandemic are among the key
issues tackled by representatives from the seven
leading monitoring services fi rms that took part
in this year's SSI Monitoring Roundtable. Other
pressing topics include developments in technology,
services, RMR opportunities, DIY and more.
It all concludes with a handy company directory.
How has the pandemic changed your
business internally and externally? Will
some changes be long-lasting?
Jim McMullen, President & COO, COPS
Monitoring: Prior to the pandemic, the comsecuritysales.com
RAPID
RESPONSE MONITORING

http://www.securitysales.com

Security Sales & Integration August 2021

Table of Contents for the Digital Edition of Security Sales & Integration August 2021

Security Sales & Integration August 2021 - Bellyband 1
Security Sales & Integration August 2021 - Bellyband 2
Security Sales & Integration August 2021 - Cover 1
Security Sales & Integration August 2021 - Cover 2
Security Sales & Integration August 2021 - 1
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Security Sales & Integration August 2021 - Cover 3
Security Sales & Integration August 2021 - Cover 4
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