Contents August 2022 Vol. 44 | No. 8 FEATURES 24 deep dive COVER STORY The Monitoring Issue 24 | Monitoring Movers and Moneymakers Having proven their mettle maintaining services during the pandemic, wholesale central stations are continuing to bring security dealers evermore value and revenue opportunities. Leaders from the industry's top providers explain how. By Scott Goldfine 34 | RMR Helps Cure Procurement Blues While supply chain and inflation are sour notes to the post-pandemic rebound, dealers/integrators offering subscription-based services are likely singing a happier tune than most. Find out how it's all playing out with SSI's 2022 Recurring Revenue Deep Dive. By Scott Goldfine 44 SMARTS & PARTS 20 | Tech Talk Clearing up smoke detector misconceptions. By Bob Dolph 22 | Fire Side Chat Paying NFPA and UL standards their dues. By Shane Clary 23 | IT Intelligence Edge vs. central processing video analytic structures. By Josh Akre 44 | USA Central Leverages AI to Become a Tech 'Marvel' Monitored video surveillance in of itself isn't necessarily enough to combat false alarms. Find out why this year's Monitoring Technology Marvel Award winners believe they have the answer. By Scott Goldfine 48 | Comprehending Central Station as a Service Emerging hybrid and hosted central station services are bringing valuable options to the forefront for security dealers. Find out how and why CSaaS is changing the monitoring landscape. By Peter Giacalone EXECUTIVE DECISIONS 54 | Business Fitness Firing customers is a terrible idea. Or is it? By Paul Boucherle 56 | Monitoring Matters Looking ahead at the new AVS-01 alarm standard. By Morgan Hertel 58 | Big Idea Plan for tomorrow by being heavily involved in the industry today. By Ron Davis View extended versions of SSI columns online at securitysales.com/columns 2 Security Sales & Integration AUGUST 2022 22 securitysales.comhttp://www.securitysales.com/columns http://www.securitysales.com