Security Sales & Integration August 2022 - 26

Management
2022 Wholesale
Monitoring Roundtable
At the same time, we also found that demand
for intelligent security systems surged amid
a steady rise in commercial property crime.
Businesses require enhanced security and surveillance
measures now more than ever before.
With many companies in the service and manufacturing
industries closed, there was a greater
need to protect and secure their property and assets.
We believe the demand for more intelligent
services, like proactive video monitoring, can be
attributed to the demand for cost reduction and
optimization valued by business operators.
pact on our operations and business. We have
always been careful to ensure we had sufficient
supplies of necessary equipment and spare parts
such that a disruption like the one we are experiencing
now would not negatively impact our
ability to operate at peak efficiency.
As a result, we have not had to pass any major
price increases down to our dealers. And
although we have largely escaped unscathed by
supply chain difficulties, we know that many
of our dealers continue to struggle with equipment
and part availability. This struggle is just
one reason we have invested in a solution that
allow our dealers to convert almost any POTS
or 2G/3G cellular panel to LTE CAT-M regardless
of manufacturer and at minimal cost.
Justin Bailey, President,
AvantGuard Monitoring
Centers: Rising costs have
motivated AG to be more
efficient in many aspects of
Elite prides itself on having
experts in both the security
industry and law enforcement
as a part of the planning and
operations development
process. The firm relies on tech
advancements within machine
learning and AI to drive results.
Al Lanclos, Director of Operations,
Acadian Monitoring
Services: The pandemic
forced us to look at our protocols,
processes and the way we
handled business. We had to revamp our business
model somewhat by sending employees
home and increasing efficiencies. Using our
medical resources from our parent company,
which includes four doctors and many other
health professionals, we were able to navigate
the rapidly changing health information by altering
our protocols to meet or exceed our dealers'
and vendors' COVID-19 policies. Once we
returned to the office, we provided PPE free of
charge as well as COVID testing. We focused
heavily on communication with our dealers to
keep them advised of ongoing changes.
How are supply chain and inflation affecting
your business, and are additional
costs being passed along to customers?
Michael Zydor, Managing
Director, Affiliated Monitoring:
Through a combination of
luck and foresight, supply
chain issues have had little im26
Security
Sales & Integration AUGUST 2022
our business to avoid increasing costs for our
dealers - things such as the use of automation
in customer support and AI solutions to have
the ability to reduce cost while simultaneously
improving response times for alarm signals. AG
has also diligently rolled out a number of tools
for our dealers such as our improved dealer
dashboard, AG Chat, AVA, the automated voice
assistant, and more to help dealers be more
efficient, which helps AG be more efficient.
Inflation has also required AG to reevaluate
employee wages and, in many instances, increase
wages to be more competitive and take care of
employees across the organization.
Aria Kozak, President &
CEO, Elite Interactive Solutions:
There have been cost
increases that are being worked
into our pricing. At the same
time, the rising cost of crime and the demand for
business resilience exceed the current cost increases
for our solution. As the leading company
in crime and catastrophe prevention, the actual
cost to prevent and eliminate crime is a small
percentage of their business risk and potential
losses. The increases in civil unrest, crime, vandalism
and personal risk to stakeholders are exceeding
customer concerns related to increased
cost due to inflationary pressure.
What are some of the latest technology
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Security Sales & Integration August 2022

Table of Contents for the Digital Edition of Security Sales & Integration August 2022

Security Sales & Integration August 2022 - Cover1
Security Sales & Integration August 2022 - Cover2
Security Sales & Integration August 2022 - 1
Security Sales & Integration August 2022 - 2
Security Sales & Integration August 2022 - 3
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Security Sales & Integration August 2022 - Cover3
Security Sales & Integration August 2022 - Cover4
https://www.nxtbook.com/emerald/securitysales/august_2023
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https://www.nxtbook.com/emerald/securitysales/january_2023
https://www.nxtbook.com/emerald/securitysales/december_2022
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https://www.nxtbook.com/emerald/securitysales/february_2022
https://www.nxtbook.com/emerald/securitysales/january_2022
https://www.nxtbook.com/emerald/securitysales/december_2021
https://www.nxtbook.com/emerald/securitysales/november_2021
https://www.nxtbook.com/emerald/securitysales/october_2021
https://www.nxtbook.com/emerald/securitysales/september_2021
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