Security Sales & Integration August 2022 - 27

changes/improvements within
your facilities?
Morgan Hertel, V.P. Technology
and Innovation, Rapid
Response Monitoring Services:
Rapid is always adding,
upgrading and working on all
the new technology. During
the past two years, we have been hyper-focused
on coming up with better technology to increase
and improve the overall customer experience. We
have dramatically changed our notification applications,
which include SMS, email and push notifications,
and real-time milestones back to platforms.
We have also implemented Dynamic
Workflow, which allows us to ingest lots of relevant
data about an alarm event and then alter the
workflow accordingly, all without the specialists
having to make decisions on their own.
Mayer: EMERgency24 is leading a beta development
and testing of Honeywell's CLSS premium.
Our developers and engineers have enjoyed
the opportunity to collaborate with Honeywell's
team. We are excited about the opportunity to
provide our dealers and their customers such
game-changing and innovative solutions, such
as integration with RapidSOS, which will enable
automatic and electronic transmission of
dispatching information into the PSAP.
Peggy Page, Strategic Account
Manager, STANLEY
Security Wholesale Monitoring:
We are currently
launching one of our newest
solutions - interactive video monitoring. Our
trained professionals review alerts from onsite
security panels or camera analytics to visually
confirm if an intrusion attempt is taking place
and then follow customer directed protocols for
handling the alarms including notifying law enforcement
or other first responders. This service
is a very cost-effective way to eliminate nuisance
alarms and ensure your customers are only alerted
when events truly require their attention.
The cameras filter alerts using analytics and Al.
Arpad Rozgonyi, COO,
Swissguard Group: We have
been continuously developing
our suspicious activity detection
capabilities with the involvement
of the latest AI technologies that supsecuritysales.com
port
the surveillance work of our watch guards.
These solutions help our guards to be more focused
and more precise to focus on and detect
suspicious activities as early as possible to win time
to act and thus prevent undesirable outcomes.
Bo Denkers, V.P. Software
Engineering, AvantGuard:
In the past year, we moved all
voice traffic to a new telephone
platform with the latest
distribution facility and carrier redundancies.
This platform natively supports high
availability as well as AI plugins to help the
agent in real-time as well as post-call quality
analysis. We are also completing our three-year
server and storage refresh for on-premise monitoring
equipment at one of our locations.
What measures do your facilities take
to assure cybersecurity and privacy of
accounts information?
McMullen: Believing your monitoring centers
are secure and using the best technology is one
thing. Proving it and continually testing your
systems is quite another. The SOC 2 certification
we've maintained since 2017 clearly illustrates we
have the security, systems and control procedures
in place across the largest network of monitoring
centers in the U.S. to reliably safeguard our dealers,
subscribers and their sensitive information.
We also contract with RiskSense, a leading cybersecurity
firm, to perform periodic scanning and
penetration tests of our network to help ensure
they're protected against malicious attacks.
In the past year, we've deployed CrowdStrike,
Mimecast and improved data encryption.
CrowdStrike is installed on all of our desktops
and server platforms and leverages advanced
endpoint detection and response applications
and techniques to provide an industry-leading,
next-generation antivirus offering powered
by machine learning to ensure breaches
are stopped before they occur. Mimecast is installed
on our email server to stop cyber threats
such as phishing, brand impersonation and
ransomware before they get the chance to affect
our business. And our password strength and
update policies meet or exceed NIST standards.
Zydor: Affiliated takes cybersecurity and customer
privacy very seriously. Today, the potential
for and threat posed by cyberattack is
as large, if not larger, than the conventional
Among NMC's
differentiators: two-ring
commitment answering
calls; quality over quantity;
dedicated conversions team;
elite recruitment & training
standards; after-hours enduser
tech support; Caller ID
branding; and 24/7 dealer
support staff.
We believe
the demand for
more intelligent
services, like
proactive video
monitoring, can
be attributed to
the demand for
cost reduction
and optimization
valued by
business
operators.
- Woodie Andrawos, NMC
AUGUST 2022 Security Sales & Integration 27
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Security Sales & Integration August 2022

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Security Sales & Integration August 2022 - Cover3
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