Security Sales & Integration August 2022 - 44

Special Report
USA Central
Leverages AI to
Become a Tech
'Marvel'
Monitored video surveillance in of itself isn't necessarily enough to
combat false alarms. Find out why this year's Monitoring Technology
Marvel Award winners believe they have the answer.
By Scott Goldfine
B
Whether it comes
to the business
or technology of
security systems
and monitoring,
Didden has always
been a forwardthinker.
art
Didden has long been recognized
as an outspoken maverick
in how he runs his business
and in advocating and
crusading for important industry causes and
opportunities. Serving as president of wholesale
third-party monitoring company USA
Central Station since 1982, in 2002 he was
honored with the NBFAA's (now ESA) Morris
F. Weinstock Person of the Year Award and in
2008 he was elected to the SSI Industry Hall of
Fame for lifetime achievement.
An endorser of high industry standards of
professionalism and customer service for more
than 40 years, Didden has championed the
industry maintaining level playing fields, encouraging
competition and lowering artificial
entry barriers. A past NBFAA president and
board member for AIREF, CSAA (now TMA)
and SIA, he led the charge to unify the trade
associations and provide industry-specific insurance
via the launch of the Security America
Risk Retention Group.
Whether it comes to the business or technol44
Security
Sales & Integration AUGUST 2022
ogy of security systems and monitoring, Didden
has always been a forward-thinker. At the
time of his Hall induction, more than 14 years
ago, he said, " We are in the middle of the most
dynamic change in the history of the alarm industry.
It has changed more in the past 30 years
than the 120 before that, and we are just in the
middle of wherever it is we are going. "
It was against that backdrop that the Port
Chester, N.Y.-headquartered USA Central Station
became one of the early evangelists and
adopters of video-based technologies and services
- offering those solutions as a recurring
revenue opportunity to the monitoring firm's
large base of alarm dealer customers. More recently,
the company aligned with Sentry AI to
apply artificial intelligence to situational awareness
- thereby filtering out false alarms and
enhancing USA's video services.
The success of that partnership impressed
judges enough to name the companies recipients
of 2022's TMA/SSI Monitoring Technology
Marvel Award - a program jointly
organized by The Monitoring Association and
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Security Sales & Integration August 2022

Table of Contents for the Digital Edition of Security Sales & Integration August 2022

Security Sales & Integration August 2022 - Cover1
Security Sales & Integration August 2022 - Cover2
Security Sales & Integration August 2022 - 1
Security Sales & Integration August 2022 - 2
Security Sales & Integration August 2022 - 3
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Security Sales & Integration August 2022 - Cover3
Security Sales & Integration August 2022 - Cover4
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