Security Sales & Integration August 2022 - 50

Management
Central Station
as a Service
vation Morgan Hertel, we developed a comprehensive
design and structure. It was essential to
maintain the central station receivers and AES
radio network on the island. This allowed for the
radio network to stay intact and the legacy dial-up
systems to remain for local calls.
We then decided rather than using the host
center PBX as a hosted solution as we would
typically do in a structure such as this, we
would integrate the BSG on island PBX with
the hosted PBX. We had already planned on
an MPLS circuit with VPN backup. We then
added SIP trunking to the MPLS circuit,
Sample Structure of a Hosted Environment
served as another level of redundancy.
This structure has been in place since 2015
and is rock solid. With some great innovation
we designed and adopted a structure than can
be duplicated anywhere in the world.
The Security Centre Ltd. (TSCL) - TSCL,
the largest security company on Grand Cayman,
was once a spoke of the BSG monitoring
structure. As TSCL grew and its requirements
followed, it caused the company to structure independently.
Having the experience with BSG
and facing similar challenges, we restructured
the TSCL enterprise.
When TSCL CEO Abrahem Ghazarian
stepped in to lead the organization, he had
many choices and his unmatched experience
of leading security companies in 92 different
countries throughout his career led to many
questions, comments and suggestions. Many of
the challenges were the same as with the Bermuda
structure.
The one difference was that because TSCL
was a cutting-edge company, it utilized a hosted
UCaaS telephone service. It didn't have a premise-based
PBX as most central stations. With
some additional design, we worked with the
TSCL hosted telephone Cloud provider and integrated
the central station PBX with the hosted
solution. It was business as usual with the connections
and receivers and operations logistics.
Decision Process Discussion
Following is a conversation about the hybrid
structure with Ghazarian and BSG Chairman
& President Herman Tucker.
which allowed us the integrate the two disparate
PBX systems. This structured allowed for
all inbound traffic to remain local as calls were
answered through the Rapid PBX and when
Rapid dialed out, the PBX integration allowed
for dialing local through the on-island PBX.
Everything on island remained intact for telecommunications
through the long umbilical
cord of the MPLS circuit.
The receivers communicated to the hosted
stages automation via the MPLS and it was
business as usual. To further enhance the operation
and to reduce traffic on the MPLS, and
most importantly allow for local monitoring
during an emergency, we installed a stages nextstage
appliance server onsite in Bermuda, which
50
Security Sales & Integration AUGUST 2022
What was the most compelling reason
that attracted you to consider the hybrid
approach to hosting and central station
monitoring?
Herman Tucker: We needed to update
our monitoring technology
and increase our value proposition
of remote services for our subscriber
base while gaining greater efficiencies.
We realized that technology and services
had changed over the years, so we took a clean
slate, wholistic approach to reviewing what was
available at every level.
Abrahem Ghazarian: Staying relevant
with the latest in technology
for providing the best services for
our subscriber base.
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Security Sales & Integration August 2022

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