Security Sales & Integration August 2023 - 23

ries. The ARC team then formulates actionable
strategies to decrease false alarms and overall
signal frequency.
" Working closely with our dealers, we leverage
our alarm history database through data
mining techniques to identify problematic accounts
and develop targeted solutions, " he says.
The ARC helped NMC cut false alarms
48% in 2020. Other best practices include
Enhanced Call Verification (ECV) to significantly
reduce dispatches; prior dispatch suppression
that reduces repeat dispatches for
excessive or runaway problem accounts; prior
false alarm policy, which cuts dispatches by
not calling within a specific time of a previous
confirmed false alarm; AlarmAccount SMS,
which allows subscribers to cancel an alarm
or request dispatch; and video monitoring,
which helps identify sources of alarms to prevent
false dispatches.
Nexus Brings It All Together
NMC's Nexus is a powerful new business intelligence
and account management web application
that enables its dealers to manage their
accounts efficiently, access critical data, reduce
liability, and improve customer service and operational
efficiencies.
" Nexus was designed from the ground up
with direct feedback from our dealers on how
to make their day-to-day operations more efficient
and provide a higher-level of service to
their subscribers, " says Demian Valle, NMC's
director of engineering.
" This process starts with a better understanding
of operations, what is happening with
alarms and how to reduce false dispatches so
that police are responding to incidents that
need their attention, " he says. " Nexus is designed
to deliver efficiencies to alarm dealers,
so they can help their customers protect what
matters most to them. "
Nexus' centralized hub allows dealers to easily
manage their account information, access
alarm data in real-time, and view business intelligence
reports in one application at any time
and from anywhere. With visual dashboards
and downloadable reports for rapid sharing
with account holders, Nexus is a comprehensive
business management tool that increases
productivity, delivers superior business intelligence,
enhances customer service, and positions
NMC dealers for long-term success.
The real proof of concept for Nexus has been
securitysales.com
the enthusiastic reception expressed by NMC's existing
loyal dealer network, as well as newcomers.
" Nexus had a soft launch rollout in December
2022 and all new dealers are onboarded into
the system, " says Valle. " All current users have
given NMC outstanding feedback and they
have confirmed that Nexus creates efficiencies,
limits liability and improves customer service. "
Building in More Value
The Nexus application includes rich mobile
features such as active alarms views, the ability
to place accounts on test, overall account management,
view of problematic customer sites,
monitoring health of the dealer's business, and
the online NMC Training Academy.
Nexus also includes an add-on feature called
Pre-Move. This service connects with MLS to
alert the dealer when any of their account sites
are listed for sale. This allows their team to proactively
work with their existing customers to
retain their business for their new location and
position them to introduce their services to the
new owner once the property is sold.
Dealers using Nexus improve their customer
service, save time and become more efficient,
NMS officials says. Within the Nexus app, as
mentioned, the central station also launched its
NMC Training Academy. This portal educates
dealers and their team on how to utilize Nexus
and other NMC tools.
This learning center helps reduce the burden
of dealer companies having to train their team
and ensures they have consistent and accurate
guidance on best practices and policies. With a
Headquartered in Lake Forest,
Calif., with a fully redundant
location in Irvine, Texas, NMC
provides dealer-contracted
monitoring services to some
220,000 residential and
140,000 commercial accounts.
The firm's approach to
redundancy is multilayered.
We also go
above and beyond
the physical
operating aspect
with a
comprehensive
cybersecurity
component that
protects and
defends station
systems against
attacks and
failures.
- Todd Shuff,
Vice President of
Operations, NMC
AUGUST 2023 Security Sales & Integration 23
http://www.securitysales.com

Security Sales & Integration August 2023

Table of Contents for the Digital Edition of Security Sales & Integration August 2023

Security Sales & Integration August 2023 - Cover1
Security Sales & Integration August 2023 - Cover2
Security Sales & Integration August 2023 - 1
Security Sales & Integration August 2023 - 2
Security Sales & Integration August 2023 - 3
Security Sales & Integration August 2023 - 4
Security Sales & Integration August 2023 - 5
Security Sales & Integration August 2023 - 6
Security Sales & Integration August 2023 - 7
Security Sales & Integration August 2023 - 8
Security Sales & Integration August 2023 - 9
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Security Sales & Integration August 2023 - 21
Security Sales & Integration August 2023 - 22
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Security Sales & Integration August 2023 - Cover3
Security Sales & Integration August 2023 - Cover4
https://www.nxtbook.com/emerald/securitysales/august_2023
https://www.nxtbook.com/emerald/securitysales/july_2023
https://www.nxtbook.com/emerald/securitysales/june_2023
https://www.nxtbook.com/emerald/securitysales/may_2023
https://www.nxtbook.com/emerald/securitysales/april_2023
https://www.nxtbook.com/emerald/securitysales/march_2023
https://www.nxtbook.com/emerald/securitysales/february_2023
https://www.nxtbook.com/emerald/securitysales/january_2023
https://www.nxtbook.com/emerald/securitysales/december_2022
https://www.nxtbook.com/emerald/securitysales/november_2022
https://www.nxtbook.com/emerald/securitysales/october_2022
https://www.nxtbook.com/emerald/securitysales/september_2022
https://www.nxtbook.com/emerald/securitysales/august_2022
https://www.nxtbook.com/emerald/securitysales/july_2022
https://www.nxtbook.com/emerald/securitysales/june_2022
https://www.nxtbook.com/emerald/securitysales/may_2022
https://www.nxtbook.com/emerald/securitysales/april_2022
https://www.nxtbook.com/emerald/securitysales/march_2022
https://www.nxtbook.com/emerald/securitysales/february_2022
https://www.nxtbook.com/emerald/securitysales/january_2022
https://www.nxtbook.com/emerald/securitysales/december_2021
https://www.nxtbook.com/emerald/securitysales/november_2021
https://www.nxtbook.com/emerald/securitysales/october_2021
https://www.nxtbook.com/emerald/securitysales/september_2021
https://www.nxtbook.com/emerald/securitysales/august_2021
https://www.nxtbook.com/emerald/securitysales/july_2021
https://www.nxtbook.com/emerald/securitysales/june_2021
https://www.nxtbook.com/emerald/securitysales/may_2021
https://www.nxtbook.com/emerald/securitysales/apr_2021
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