Security Sales & Integration August 2023 - 56

EXECUTIVE DECISIONS
Business Fitness by Paul Boucherle
paul@matterhornconsulting.com
@swisssherpa
Updated or Upended?
The security
technology
systems we
depend on to
run our security
program,
business, and
service our
customers can
be targets for
bad actors.
When you
don't have a
reliable process
to monitor
updates of
components
in diverse
locations, you
can wake up to
surprises.
▶ WE KNOW THAT UPDATED software is
important to our success. We get busy, are understaff
ed, don't have time, and our security provider
does that for us ... don't they? Are you sure?
Th e security technology systems we depend on
to run our security program, business, and service
our customers can be targets for bad actors.
When you don't have a reliable process to monitor
updates of components in diverse locations,
you can wake up to surprises.
How often does your PC or smartphone inform
you of security or software updates? How
often do you allow them to update? Do they
remind you often that your devices are at risk?
Th ink in those terms with your security systems.
I was invited to host a panel at Verint Engage
2023 Th e Customer Engagement Conference.
Th is event uniquely focused on the fi nancial services
market segment. Th e title of our panel was
" Staying Ahead of the Game ... " Th e panel delivered
great advice on the importance of keeping
security software and fi rmware updated.
David Campbell CPP CFE, VP of Security
of Dollar Bank; Yvonne Vives CFE SFE, AVP
of Randolf-Brooks FCU; and Brian Robles,
Security Program MGE II, of First Tech FCU,
shared their practical experiences and advice
to an enthusiastic audience of fi nancial market
professionals. It was fantastic and I want to
share some lessons learned from these fi nancial
market professionals.
Campbell shared the importance of security
Paul Boucherle, Certifi ed
Protection Professional
(CPP) and Certifi ed Sherpa
Coach (CSC), is principal
of Canfi eld, Ohio-based
Matterhorn Consulting
(matterhornconsulting.
com) and an SSI Industry
Hall of Famer. He has more
than 30 years of diverse
security and safety industry
experience.
56
professionals knowing their skills and contributions
to the organization as well as their limitations
(know what you don't know). Th is is a
great starting place to build new symbiotic relationships
with your IT department, by asking
the right questions.
He also stressed having the right tools and processes
to verify the status of video system components.
He recommended the Verint Ops Center
tools to help with this task. I can confi rm from
my consulting experience that this is great advice!
Vives shared concerns of depending on diff erent
third-party integrators to ensure their large
video system (1,000 cameras and 64 DVRs) was
versioned and updated with confi dence. SecuriSecurity
Sales & Integration AUGUST 2023
ty failures can be both career limiting and lead
to loss of senior management confi dence. Vives
and her team grabbed the reins with Verint Ops
Center software to manage their systems with the
latest updates and fi rmware versioning.
She summarized concisely that ROI is
great; however, her ROC (Return on Confidence)
of system integrity was much more
important to her team's mission to serve their
customers and company.
Robles shared his thoughts and experiences
on the unpredictable impact outdated fi rmware
and software versioning can have on an organization.
For example, they either cause or mask
operational performance. Th is can result in lower
system reliability, which, according to Murphy's
Law, will occur at the worst possible moment,
during a security or fraud event.
High reliability to optimize operational integrity
and performance is key to troubleshooting
system shortcomings. He shared that outdated
software can often " mask " the root causes of unpredictable
system performance. Th at can waste
time and money.
Th ese insights shined the bright light of experience
and confi dence in delivering practical and
tactical suggestions to stay abreast of software
and fi rmware updates. Th eir diligence and focus
delivered what all security professionals need, senior
management support and respect for their
mission of protecting the bank and customers.
Secondly, gain their confi dence to invest in the
technologies needed to support that mission.
If you don't want to have your security program
upended or underfunded, update today!
securitysales.com
RA2 STUDIO/STOCK.ADOBE.COM
http://www.securitysales.com

Security Sales & Integration August 2023

Table of Contents for the Digital Edition of Security Sales & Integration August 2023

Security Sales & Integration August 2023 - Cover1
Security Sales & Integration August 2023 - Cover2
Security Sales & Integration August 2023 - 1
Security Sales & Integration August 2023 - 2
Security Sales & Integration August 2023 - 3
Security Sales & Integration August 2023 - 4
Security Sales & Integration August 2023 - 5
Security Sales & Integration August 2023 - 6
Security Sales & Integration August 2023 - 7
Security Sales & Integration August 2023 - 8
Security Sales & Integration August 2023 - 9
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Security Sales & Integration August 2023 - 11
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Security Sales & Integration August 2023 - 21
Security Sales & Integration August 2023 - 22
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Security Sales & Integration August 2023 - 25
Security Sales & Integration August 2023 - 26
Security Sales & Integration August 2023 - 27
Security Sales & Integration August 2023 - 28
Security Sales & Integration August 2023 - 29
Security Sales & Integration August 2023 - 30
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Security Sales & Integration August 2023 - Cover3
Security Sales & Integration August 2023 - Cover4
https://www.nxtbook.com/emerald/securitysales/august_2023
https://www.nxtbook.com/emerald/securitysales/july_2023
https://www.nxtbook.com/emerald/securitysales/june_2023
https://www.nxtbook.com/emerald/securitysales/may_2023
https://www.nxtbook.com/emerald/securitysales/april_2023
https://www.nxtbook.com/emerald/securitysales/march_2023
https://www.nxtbook.com/emerald/securitysales/february_2023
https://www.nxtbook.com/emerald/securitysales/january_2023
https://www.nxtbook.com/emerald/securitysales/december_2022
https://www.nxtbook.com/emerald/securitysales/november_2022
https://www.nxtbook.com/emerald/securitysales/october_2022
https://www.nxtbook.com/emerald/securitysales/september_2022
https://www.nxtbook.com/emerald/securitysales/august_2022
https://www.nxtbook.com/emerald/securitysales/july_2022
https://www.nxtbook.com/emerald/securitysales/june_2022
https://www.nxtbook.com/emerald/securitysales/may_2022
https://www.nxtbook.com/emerald/securitysales/april_2022
https://www.nxtbook.com/emerald/securitysales/march_2022
https://www.nxtbook.com/emerald/securitysales/february_2022
https://www.nxtbook.com/emerald/securitysales/january_2022
https://www.nxtbook.com/emerald/securitysales/december_2021
https://www.nxtbook.com/emerald/securitysales/november_2021
https://www.nxtbook.com/emerald/securitysales/october_2021
https://www.nxtbook.com/emerald/securitysales/september_2021
https://www.nxtbook.com/emerald/securitysales/august_2021
https://www.nxtbook.com/emerald/securitysales/july_2021
https://www.nxtbook.com/emerald/securitysales/june_2021
https://www.nxtbook.com/emerald/securitysales/may_2021
https://www.nxtbook.com/emerald/securitysales/apr_2021
https://www.nxtbookmedia.com