Security Sales & Integration December 2021 - 38

2021
STELLAR
SERVICE
AWARDS
TRAINING PROGRAMS
STELLAR
SERVICE
strong executional rigor and systems, we can
track, process, ship and deliver orders to our
customers on time. We also take a continual
improvement approach, meaning that we
modify and adapt to conditions in order to
drive execution and customer satisfaction.
Honeywell is honored to receive this recognition
from the 2021 SSI Supplier Stellar Service
Awards. - John Palm, Director of
Integrated Supply Chain Operations,
Honeywell Commercial Security
BRONZE: Axis
DEALER/INTEGRATOR
WEBSITE
GOLD: Resideo
SILVER: DMP
In designing our new site, we established a
menu specifically for our dealers. This makes
it easy for them to quickly find a variety of resources,
including DMP News & Updates, our
Resource Library, Contact & Support, Training
Opportunities, Marketing Support and other
quick links to resources they
use often. - Lydia Shaulis,
Art Director, DMP
STELLAR
SERVICE
BRONZE:
Alarm.com
GOLD: Axis
We know integrators require
ongoing training to stay up
to date on the latest technology,
to remain competitive
and open up new business
opportunities. Our holistic
curriculum focuses on sales &
business, system design and
installation & configuration. In
addition to hands-on classroom training at Axis Experience Centers,
our instructor-led online learning and webinars can be taken remotely and
are self-paced - accommodating every integrator's schedule and budget. Axis
Communications Academy courses are taught by trainers experienced in our
latest technology and real-life use cases. Lastly, our program offers integrators
an industry-recognized Axis Certified Professional credential that lets their customers
know they're qualified to work with state-of-the-art network technology.
- Bob Voner, Educational Services Manager, Axis Communications
SILVER: Napco
STELLAR
SERVICE
BRONZE: Telguard
As cliché as it might
sound, we care about
our customers. We care
enough about our customers'
time and reputation to implement
a dealer support system
that allows our customers to
reach our experts in under a
minute, provides customized in-person and virtual training opportunities, and
encourages product education as a tool that empowers integrators to become
the experts in the eyes of their customers. - Daniel Rosales, Senior Director,
Telguard Technical Services
DEALER PROGRAM/INCENTIVES
GOLD: Resideo
For more than 32 years, I have been part of Resideo's loyalty program: I spent 21
years participating as a dealer and 11 years helping manage it at Honeywell and
now Resideo. Since the beginning, I have been proud to be part of a network of
professionals that has such a strong commitment to life safety and protecting
the people and property in the communities they serve. At its core, the Resideo
Premier Dealer Program is about helping our dealers be as successful as
possible. We help facilitate networking and sharing of best practices in an open
exchange, and create resources they can implement to help them
excel in their markets. - Quentin Gunther, Resideo Premier
Security Dealer Program Leader
SILVER: Dahua USA
Dahua Technology provides our partners with comprehensive
38
Security Sales & Integration DECEMBER 2021
securitysales.com
STELLAR
SERVICE
http://www.Alarm.com http://www.securitysales.com
Security Sales & Integration December 2021

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