Security Sales & Integration December 2021 - 66

Original Research
2021 SSI Software
Deep Dive
bugs or just doesn't work, the cost is too high
or it is incompatibile with other pieces of
software. Sometimes however, it's not that
easy to simply stop using a certain piece of
software.
One integrator expressed extreme frustration
with the ongoing access fees he continues
to pay for a piece of software that he abandoned
years ago, but he still
needs to be able to access
the data in that old software
program for his past clients
or projects. Nearly one in 10
integrators (9%) report paying
more than $10,000 per
year on software.
A decade ago, the idea that
a single piece of software
could run your business was
a pipe dream. Today, 14% of
integration companies report
they use some type of multifunction
software system for
running the business.
As noted, the median number of software
solutions used by an integrator is six. About
2% of integrators employ more than 21 pieces
of software. When it comes to selecting
software, cost is the No. 1 priority, followed
by speed, support and compatibility.
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Number of Software Solutions
Abandoned
6 to 8
2%
4 to 5
14%
3
22%
2
26%
The typical integration company has abandoned
three pieces of software over the life of
the company.
Software Expenditures 2016-2021
$50,000+ 9%
$20,001 to
$50,000
11%
$10,001 to
$20,000
15%
$5,001 to
$10,000
20%
Less than
$500 8%
$501 to
$1,000 8%
$1,001 to
$3,000
15%
$3,001 to
$5,000
14%
Dealers have spent a median of $6,300, or
$1,260 per year, on software over the past five
years.
Type of Software Preference
Custom-built
mix 6%
No Opinion
11%
9+
2%
Zero
18%
1
16%
Desktop/
locally
based
31%
Cloudbased
53%
More
than half of integrators prefer Cloudbased
solutions.
66
Security Sales & Integration DECEMBER 2021
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Security Sales & Integration December 2021

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