peter@giacaloneassociates.com ing provider that will serve your business in the best manner possible. I highly recommend to my clients that have not evaluated their partnerships in the past few years to do so. Scheduling detailed meetings with a specific agenda and allowing the monitoring provider to present their services on all levels along with their metrics and SLAs is essential. You may be very surprised on what you will learn and how you can expand your offerings and increase your revenue stream. Don't be apprehensive about looking around and comparing services, metrics, SLAs and providers. As I stated before, consumers are savvy and they are likely shopping for enhanced services without your knowledge. The security and life-safety industry bring consumers a wide variety of systems, technologies and services. Although having a consumer market that is more informed than ever before is a great benefit, this could also be detrimental to those companies that don't keep their subscriber based informed to what they offer. Consumers are smart, they recognize and migrate toward platforms that will enhance their lives and families when presented timely and properly. In this fast-paced marketplace it is essential that your communications with your client base is timely, as you want to make sure that you reach your existing and potential clients before your competition seizes the opportunity. DIMCO/STOCK.ADOBE.COMhttp://www.idisglobal.com